Team Lead / Deputy Team Lead - Account Maintenance Group, Channel Ops

About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.Job DescriptionAbout the DepartmentUOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank’s growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services.As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.You will be part of the Channel Operations Centre – Account Maintenance Group that provides centralized backroom operations and support to Business Units, Operation Centres and Singapore Branches on Individual Account Opening and Customer & Account Maintenance.Your Key Responsibilities AreManage a small team on the processing of Account Opening and/or Customer & Account Data Maintenance requests for Individual Customers.Manage daily operational activities and team’s resources to ensure all data maintenance requests are completed with accuracy and within the agreed Service Level Agreement.Ensure all enquiries/ escalation from Singapore Branches and Business & Support Units are attended to promptly. And any issues and incidents are escalated to Operations Management in a timely manner.Ensure team comply with relevant and established policies, process and procedures.Prepare, review and submit management/ statistical reports.Lead projects and/or process improvement initiativesJob RequirementsA recognized university degree, with 8 years of Branch Banking and/or Backoffice operations experience in a financial institution.Good managerial skills.Strong computer, analytical and problem-solving skills.Strong interpersonal and communication skills.Able to work under pressure.Able to work independently and in a teamAdditional RequirementsDevelop, Engage, Execute, StrategiseBe a Part of the UOB FamilyUOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.Apply now and make a Difference