Team Lead, Payment Implementation

At Suvoda, we’re not only passionate about the work that we do and the impact that it has on human lives, but we’re passionate about the people who make it happen! Every day, it is our priority to bring in talented and motivated individuals and create a workplace that drives, engages and retains them.What Makes Suvoda a Great Place to Work?Here are just a few highlights:The flexibility: Suvoda creates the perfect environment for people to integrate their work and life, by offering flexible working hoursThe growth and innovation: As part of a growing team, you’ll have lots of opportunities for career development and be exposed to the latest technologies due to our focus on innovationThe office: Our newly renovated, modern office space is located in the city center and is equipped with comfortable work spaces, collaborative gathering areas and modern technology that easily connects you to all of our global officesThe benefits: You’ll have acces to a robust benefits package, meal tickets, a top subscription from Romania’s top healthcare provider, a fitness stipend, and competitive salaries with bonus plansThe industry: By working in clinical trials, you’’ll be part of a challenging and rewarding industry that will allow you to develop your skills quickly while doing your part to change the world!What Should You Expect?The Team Lead's primary role entails overseeing a team who is responsible for translating customer documents / requirements into payable activities within the payment platforms. The Team Lead will play a key role in ensuring that the service level agreements are met, quality controls are in place, and mitigation measures are established. This role will be responsible for the training and coaching of Payment Implementation Team members in line with common trends to maximize the quality within the Team.Responsibilities:Directly manage members of the Payment Implementation Team responsible for the translation of customer documents / requirements into payable activities within the payment platformsMonitor individual performance metrics to ensure productivity aligns with defined goals and expectationsManage implementation queue and assign priorities to ensure adequate resourcing to support SLA requirementsReview unique payment requests/large scale updates for feasibilityServe as a point of contact and escalation for clients and internal Operations TeamsSupport Relationship Management in customer engagement, resource and capacity planning, escalations, and metrics and reportingCollaborate with Project Management on prioritization, resource planning, and SME supportEnsure compliance to established processes and capture of appropriate documentation for audit-readinessCollaborate and communicate with business partners to verify interpretation of contracted terms and rates for accuracyDevelop and monitor controls to ensure standard process and procedures among the Implementation and Verification TeamsSupport and define metrics and reporting, cadence across the business unitEstablish new and enhance current auditing and monitoring checklists and proceduresCoach and develop team members, including ongoing one on one and team meetingsMaintain and deliver a training program to support interpretation and implementation activitiesIdentify industry trends affecting clinical trials and develop understanding of common therapeutic and country-specific nuances specific to paymentsDefine, implement, and enforce output and accuracy parametersEnforce timeliness of complete and correct workflow tracking and metrics for financial billing and reportingPerform other duties, assignments, and/or special projects as time or circumstance necessitateQualificationsBachelor’s Degree or equivalent work experience and/or trainingMinimum of 4 years contract management or payments related experience within pharmaceutical or CRO preferredFoundational background in global clinical trial design, contracts and budgetsStrong experience with Microsoft Excel requiredClient and process focusedStrong leadership skills requiredAbility to challenge and improve on existing practices and identify and develop new practices to address gapsMust have excellent analytical, organizational, interpersonal and time management skillsWe are aware that an individual(s) are fraudulently representing themselves as Suvoda recruiters and/or hiring managers. Suvoda will never request personal information such as your bank account number, credit card number, drivers license or social security number — or request payment from you — during the job application or interview process. Any emails from the Suvoda recruiting team will come from a @suvoda.com email address. You can learn more about these types of fraud by referring to this FTC consumer alert. As set forth in Suvoda’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.If you are based in California, we encourage you to read this important information for California residents linked here.