Job Description
Team Leader English Customer Service: - Minimum Education D3 any major- Have an experience at BPO Industry- Have an experience as Team Leader minimum 6 month- English skills is a must ( minimum B2 )- Willing to work in shifting schedule, has experience in same role at BPO Industry- Cooperate with the implementation of project delivery, monitor team service quality and efficiency, and promote the achievement of KPI.- Highly sensitive to customer complaints, able to anticipate and properly handle unexpected situations.- Good at organizing performance coaching for staff in the team, implementing performance to excellence and controlling staff turnover.- Ready Join immediately
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