Team Leader Coach - Secondment

TEAM LEADER COACH- CORPORATE (Secondment)About DiscoveryDiscovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.Key PurposeThe roles and responsibilities of this role should be seen as flexible in order to meet the challenges of this new and changing environment.Key outputsThe successful applicant will be responsible for but not limited to the following job functions:The roles and responsibilities of this role should be seen as flexible in order to meet the challenges of this new and changing environment.This role will be managing a blended team of onsite/ CLO staff with various skills. The role requires the candidate to develop, coach and motivate individuals to excel in performance and service delivery. Responsible for the performance management of staffBuild the team and identify talent.Ensure that the service levels are maintained.Handle the administrative functions required.Identify quality issues and take corrective steps by actioning quality trends.Responsible for doing onsite coaching where applicable and resolving escalated queries.Relationship building with internal and external stakeholders to achieve objectives.Available to work overtime when required.Gathering daily, weekly, and monthly data for internal and external audienceCompetencies and SkillsBehavioural CompetenciesWriting and reportingDelivering results and meeting customer expectationsFollowing instructions and proceduresDeciding and initiating actionPresenting and communicating information Adapting and responding to changeRelating and networking Working with people Diversity managementAdhering to principles and valuesPersuading and influencing Learning and researching knowledge. Coping with pressure and setbacksAchieving personal work goals and setbacksKnowledge And SkillsDiscovery Health products and benefit knowledge Discovery Health systems In-house Scheme Product and process knowledgeCorporate Services knowledgeMS OfficeTime ManagementVerbal communicationWritten CommunicationNumericPersonal Attribute And SkillsCustomer CentricEducation and ExperienceThe Following Requirements Are EssentialMatric12 Months Discovery Health (Essential)Valid Driver’s License (Essential)Own reliable car (Essential)Team Leader experience (Essential)AdvantageousBCom or related degree.EMPLOYMENT EQUITYThe Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.