Team Leader (DMC/Safari/Travel)

Team Leader (DMC/Safari/Travel)Our client continuously excels in arranging all aspects of destination management services in South Africa, Namibia, Botswana, Zambia, Zimbabwe, Malawi, Kenya, Uganda, Tanzania, Zanzibar, Rwanda, Mozambique, Madagascar and Mauritius. Their source markets have grown continuously and now include Europe, Asia, South and North America.Role OverviewSuccessfully support the management of a team of Destination Specialists. Lead the team to operationalise agent requests seamlessly and continuously improve service standards. Successfully quote and operationalize profitable tour products for existing as well as new clients.Job Type: Full Time/PermanentLocation: NamibiaWork Place: HybridResponsibilities: Sales Effectively cost productsUnderstand the market and margin controlBuild up and maintain agent / supplier relationshipsSource new products if and when requiredDevelop in cooperation with General Manager business and product strategy to secure additional business from agentsWork closely with the team to achieve goalsOperations Quote and design successful, creative itineraries and proposalsCapture and confirm bookings in TourplanNegotiate with suppliers for better rates, cancellation policies, FOC’s, value adds etc.Find new suppliers that offer a good/better service and better ratesContinuously and proactively monitor client feedback and improve operational processes • Follow up on own quotes as well as assist in monitoring the team’s quote overviewSuccessfully run groups / series bookingsHandling the 24hour emergency phonePrepare guide documentation and brief guide before travel dateWork closely with tour guides whilst on tourUtilise expertise to improve in conjunction with GM the team’s operational excellencePass on Tourplan knowledge to the team via training/coaching sessionsProductEnsure the team is up to date with regards to new product, product development, news and changes relevant to the groups teamSupport groups and procurement in a seamless process from negotiating to loading rates in TourplanFinancial Reconcile supplier invoices for processingAssist debtors’ clerk with invoicing / collection queriesReconcile tour guide expense sheets on completion of tours / check guide salary invoices.Additional responsibilities: Participate in supplier training and workshopsReduce the transaction turnaround timeDemonstrate good communication skills and customer careStay current on events and changes of suppliers / productTravel on educationals and familiarizations trips, including hosting agents at timesSundry Areas: It is expected of all employees to perform not only task mentioned in the job description, but also direct allocated or extraordinary tasks that could arise.BenefitsMedical AidLife InsuranceDeath & Disability insuranceFuneral CoverHybrid office environment with flexible work hoursStudy Leave available for relevant business-related studiesFinancial assistance for your studies (after min. one year of working with us)Long-service award bonus