Team Leader (In-House Travel Agency)

Job Title: Team Leader (In-House Travel Agency)Location: Vienna, AustriaJob Type: PermanentOur client is looking for a talented and ambitious individual to join their in-house travel agency in a team leader capacity. Our client is committed to providing their clients with all-in-one solutions in business aviation that offer the highest level of flexibility.Founded in 2007, they have become one of the most dynamic companies in the industry across Europe, operating a fleet of 100 aircraft worldwide. Their clients benefit from a wide range of business jet models, a global network of offices, and our reliable team of aviation experts.Responsibilities:Luxury Travel: You design and implement exclusive travel experiences for our aircraft owners and VIP clients, offering unforgettable moments. This includes seasonal and tailor-made packages, which you market both internally and externally.Client and Partner Relations: You maintain close relationships with partner hotels and rental car agencies, negotiate contracts with new business partners, and ensure that our clients benefit from these services.Operational Tasks: You handle bookings for hotels, rental cars, and flight tickets, ensuring a smooth and efficient process.Business Travel: You make sure that our crews reach their destinations, trainings, and return home reliably and efficiently. You comply with travel policies, provide expert advice, and review expense reports.Controlling and Reporting: You monitor bookings, invoices, and payments, and prepare key performance indicators and reports for management.Leadership and Strategy: As a team leader, you manage duty rosters, lead a team of experienced employees, and develop sales and communication strategies for both internal business travel and the VIP segment.Strategic Procurement: You independently conduct contract negotiations and build strong personal relationships with our loyal customers in the "Luxury Travel" segment.These responsibilities combine strategic thinking, operational expertise, and a strong service mindset to set new standards in business and luxury travel.RequirementsEducation & Experience: You have completed relevant education or training in tourism (e.g. IATA agency) and bring several years of experience in the luxury and/or business travel sector. Ideally, you have worked with ultra-high-net-worth individuals, such as private jet owners.Industry Knowledge & Tools: You possess in-depth expertise in the travel industry, including strong sales and negotiation skills. You are proficient in the Amadeus booking system and ideally have experience with Leon.Strategic & Commercial Mindset: You drive profitability by managing financials, cost calculations, invoicing, and post-calculations effectively. A basic understanding of accounting is a plus.Leadership & Growth Orientation: You are an appreciative leader with a structured, detail-oriented approach and the ability to think strategically and across departments. Additionally, you actively promote our in-house travel agency to external clients, contributing to the company’s growth and success.Languages & IT: You have excellent written and spoken English skills, and you are highly proficient in MS Office and other common digital tools.Work Authorization: You are authorized to live and work in AustriaPersonality: You are service-oriented, solution-focused, a strong team player, and you show a high degree of initiative and professionalism.This combination of expertise, leadership skills, and a passion for travel makes you the ideal candidate for this position.If you meet the above requirements and would like to be considered for this role, please send your updated resume to Ross Maclean-Bryant at ross@tarcg.com TARCG is acting as an employment business in relation to this vacancy. By applying to this advert, you give consent to TARCG holding & processing your personal data for the purpose of work finding services. TARCG is The Aviation Recruitment & Consulting Group.