Team Leader with German - Remote in Portugal

This is a remote position. Remote in Portugal Workload: Full-Time Position Overview: Recruityard is currently recruiting a German-speaking Team Leader for the Retention Department of a leading telecommunications company. This is an exciting opportunity to lead a motivated team within a well-established organization, known for innovation and customer-centric values. The ideal candidate will combine strong leadership experience with a passion for delivering exceptional customer service. Main Responsibilities: - Lead, mentor, and motivate a team of customer retention specialists. - Monitor individual and team performance, providing feedback and coaching. - Ensure high-quality standards and compliance with company procedures. - Handle escalations and ensure customer issues are resolved efficiently. - Track KPIs and performance metrics, identifying areas for improvement. - Collaborate with internal departments to optimize processes and retention strategies. - Contribute to achieving departmental goals through effective team management. Candidate Profile: - Fluent in German (C2 level) and English – both mandatory. - Minimum 2 years of experience in a Team Leader role within a call center environment. - Previous experience in the telecom sector is a strong advantage. - Excellent communication, analytical, and organizational skills. - Ability to work independently while maintaining a collaborative team spirit. - Goal-oriented, proactive, and motivated to drive performance results. Compensation & Benefits Package: - Remote position – work comfortably from home. - Salary: €1,150 – €1,230 gross (depending on experience). Monthly Bonuses: - Up to €600 performance bonus. - €350 German language allowance. - €150 English language allowance. Additional Benefits: - Meal allowance: €9.60/day (:€201.60 net/month) - Attendance bonus: €110/month - Flex work allowance: €60 net/month - Permanent contract after 6 months - Health insurance included - Supportive and multicultural work environment. - Opportunities for growth and professional development. Why Apply? - Join an established and reputable company in the telecommunications industry. - Opportunity to lead a growing team in a dynamic, supportive environment. - Clear career progression and professional development opportunities. - Competitive salary and attractive language bonus package. - Stable, long-term collaboration with a global industry player. If you are fluent in German and English, have proven leadership experience in customer service or telecom, and are ready for your next professional challenge, we would love to hear from you. By applying, you are giving your GDPR consent for your CV and personal details to be processed for recruitment purposes.