Team Leader with Spanish

Are you fluent in Spanish and passionate about leading people?Join TP Romania, one of the country’s largest and most dynamic BPO companies, and take your career to the next level!We’ve partnered with a global leader in the electronics industry, and we’re looking for a motivated Team Leader to coordinate and inspire a team of Spanish with English - speaking customer support agents in Bucharest.What You’ll DoLead, coach, and motivate your team to deliver exceptional customer experiences;Monitor and analyze team performance (KPIs, quality, productivity);Provide regular feedback and ensure performance targets are met;Collaborate with QA, Training, and Operations to optimize results;Create a positive, engaging, and high-performing team culture.What We’re Looking ForAdvanced Spanish and good English communication skills;Previous experience in a leadership or senior role within Customer Service / BPO;Strong people management, analytical, and organizational skills;Availability to work on-site in Bucharest (J8 Office Park).What We OfferCompetitive salary package;Meal vouchers;Referral bonuses as an employee – up to 500 EUR;Private medical plan (Regina Maria);Fast career growth opportunities within TP Romania;Friendly, multicultural environment & continuous learning programs.TP is the global leader in outsourced omnichannel customer experience management, and serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible, and intelligent.We have 500,000 interaction experts across nearly 170 countries, speaking 265 languages and dialects to better serve you.TP Romania is a subsidiary of TP Group, the world leader in outsourced omnichannel customer experience management, starting its activity in 2004. We operate now with more than 4,200 employees providing quality services to first-line players both on the local market and on the international market (banks, insurance companies, telecom operators, gaming, tourism and others).Apply now and become part of an award-winning team at TP Romania!