Team Manager, CCO - SCR Recovery MY

Responsible for supervising, supporting, guiding, coaching the negotiators to meet the portfolio’s monthly target on delinquency, flow through and impairment reportingStrategy and PlanningConstantly guide, coach and supervise the collection negotiators on the daily dunning to meet business goals.Guide and assist negotiators in resolving complicated issues.Participate in department’s business development initiatives.Participate in implementing all cost management activities of the portfolios.Consistently review on improving the internal process to achieve cost savings.Continuously explore alternatives for cost saving and initiatives. Business Performance and ManagementManage and deliver the portfolio’s monthly and annual budget on delinquency, declassification and provision.Ensure monthly planning, collection system allocation, scheduling of weekend and evening calls are timely assigned.Ensure legal processes are timely executed.Ensure the legal action has withhold/suspended if the account met the foreclosure treatment criteria and review the account prior to resume the legal proceeding(s)Perform call monitoring and keep track daily performance Ensure the site visit /skip tracing assigned for uncontactable / untraceable accountMonitor and provide team performance run rate and post mortem Assist, support and perform any ad-hoc projects assigned by Unit Manager / Head of Department.Support and perform any system enhancement or UAT testing.Review Top accounts on a monthly basis People ManagementGuide and assist the team members in resolving complicated issues.Recruit and fill up vacancy of the team. Regulatory ComplianceSupport and ensure control and compliance is in place, at the same time ensure achieved satisfactory rating on all auditsEnsure team members are in compliance with bank’s internal policy at all timesEnsure compliance of internal policy & procedures, Bank Negara guidelines and regulation, i.e. FSA/IFSA 2013, Fair Debt Collection & etc