About Company: Team1 Consulting is a leading System Integrator specializing in IT infrastructure, software, cyber security, cloud solutions, and generative AI domains. We deliver cutting-edge IT solutions tailored to drive innovation and accelerate business growth. Our expertise empowers organizations across industries to thrive in the digital era with customized, high-impact solutions that ensure success in an ever-evolving landscape. Position:
L1+ Engineer at NOCNo of Position – 20Location- Mumbai & ChennaiQualification- Postgraduate / Graduate / DiplomaMandatory CertificationValid CCNA / JNCIA Routing and Switching / SecurityOEM valid intermediate-level SD-WAN certificationExperience- Minimum 3 years in handling network operationsResponsibilitiesa) Monitor and report alerts from network devicesb) Work on raised and assigned tickets/alerts from the ITSM tool: Identify the faultAssign severityFollow troubleshooting proceduresEnsure timely closure of alerts/ticketsc) Handle fault management with service providers for network-related issues:
Initiate trouble ticketsFollow up until resolutionEscalate if requiredd) Coordinate with L2 engineers for issue resolution and change managemente) Perform network-related changes on network devices as per role and accessibility defined in SOPf) Prepare and maintain network-related reports such as: Branch down call reportBandwidth utilization reportg) Monitor and manage the Bank’s network infrastructure (devices, links, etc.
)h) Provide escalation support for L1 (Zonal Engineers); escalate issues to L2/L3 engineers if not resolvedi) Receive calls from branches, raise tickets (if not already available in the system), and share the ticket numberj) Add new network devices into the network and ensure they are recorded in the asset management systemk) Follow up with engineers at Zonal Offices/Field teams to restore network uptime (links and devices)l) Follow up for RMA replacements
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