Wisor. AI is a fast-growing tech startup revolutionizing the logistics and Freight Forwarding industry. We’ve developed an innovative platform that integrates AI into daily workflows, empowering freight forwarders to grow and become more profitable. This is a key role at the heart of our operations, with a direct impact on service quality, accuracy, and the scalable infrastructure supporting our growth. We’re looking for a mature, responsible, and independent team member – someone who’s proactive, driven by purpose, and doesn’t wait for instructions but takes initiative to improve and move things forward.
Join us on a challenging and rewarding journey, alongside top-tier professionals and a culture that blends excellence with enjoyment. Lead customer-facing operational processes and data management by building a precise, scalable, and efficient infrastructure that supports business growth and delivers clear value to our customers.
ResponsibilitiesManage our offshore team in the Philippines – day-to-day management and leadershipDefine clear operational goals and KPIs for the teamContinuously monitor and drive performance improvementsEstablish and enforce professional standards, provide hands-on training and guidanceOwn all aspects of data operations (local & offshore)Ensure process consistency and standardization across the boardDrive continuous improvement in workflows and reduce operational errorsDesign and maintain fast, clear, and efficient data flowsCustomer Onboarding OwnershipPlan and lead a value-driven, efficient onboarding processDefine what, when, and how data is integrated for each new customerEnsure onboarding foundations support future account expansionMeasure, improve, and align with business goalsData & Performance AnalyticsMonitor performance trends across teams and processesOwn the team’s delivery against business and operational KPIs (quality, accuracy, speed)Drive cost reduction, operational effectiveness, and customer valueSuccess MetricsError rate and data accuracySLA / turnaround time per customer or fileQuality and consistency of onboarding processPerformance of the offshore team in the PhilippinesContinuous quarterly performance improvement
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