Tech, E-Commerce & Revenue Specialist

Position SummaryThe Tech, E-Commerce & Distribution Specialist is primarily responsible forsetting up & optimizing the hotel’s back-end software settings (Property Management System, Channel Manager System, Payment Gateway), driving of traffic and revenue into B2C online website.This role also supports:-·       Development & Sustenance of Offline Revenue Channels (via partnerships / collaborations with various agencies)·       IT / software / automation related initiatives to drive company revenue.Key Responsibilities1. Online Distribution & Channel Management- Manage and setting up of online distribution channels (OTAs, GDS, extranets, meta-search platforms).- Ensure correct price rate settings, rate mapping, room availability and inventory- Reviewing & Ensuring accuracy of OTA settings & descriptions (performed by Brand Associate)- Maintaining strong connection and communications between PMS, Brands, OTAs and Channel Manager.- Monitor rate parity and resolve discrepancies with OTA partners.- Coordinate promotions, packages, and rate plans with Brands & Content Team.2. E-Commerce & Website Management (BRANDS)- Oversee, updating & maintenance of the ALV Groups’ B2C & B2B official website content, user experience, and conversion performance.- Manage booking engine configuration, payment gateways, promotions, and rate displays.- Track site analytics and implement improvements to increase direct bookings.- Collaborate with content specialist, external designers or agencies on landing pages and website content updates.- Plan, execute & optimize digital advertising campaigns for Traffic / Sales Conversions into Websites (Google Ads, Social Meta Ads)- Full control and management of ALV ATLAS Membership- Development of ATLAS Membership Codes, Other Promo Codes- Approaching & Negotiating of further external collaborations, perks & enhancements of ATLAS Membership.3. Online Revenue Optimization Support- Collaborate with the Finance Team on Pricing Strategies & Implementation- Analyze booking patterns, market demand, competitor pricing, and digital trends.- Recommend actions to improve channel mix and direct booking share.- Provide weekly and monthly performance analytics reports.4. Technology & System Management- Oversee daily operations and troubleshooting of PMS, CRS, channel manager, and booking engine integrations.- Coordinate with external IT and vendors to resolve connectivity issues.- To support and execution any Automation, AI and IT related initiatives.- Train staff on distribution and digital systems when required.5. Offline Revenue- Development of Off-line Partnerships / Collaborations with to drive room revenue for Group:·      Travel Agencies, Govt Agencies, KOC, KOL, FNB, local attractions etc·      Govt Tenders·      Corporate PartnershipsQualifications & Skills1. Education & Experience- Min Bachelor’s degree in Hospitality, Business, Marketing, or IT software related field.- Min two years of experience in hospitality distribution, e-commerce, finance or digital marketing.- Hands-on experience with PMS, channel manager, and booking engine platforms2. Technical Skills- Strong knowledge of OTAs (Booking.com, Expedia, Agoda, Airbnb, etc.).- Proficiency in Google Analytics, Google Ads, Meta Business Suite.- Understanding of SEO/SEM, conversion optimization, and data analytics.- Comfortable working with back-end software tools (e.g. IDB, Staah, Excel, other dashboards and reporting tools)- Ability to communicate and pitch3. Soft Skills- Driven, Intense and Analytical mindset with strong attention to detail.- Excellent communication and partnership management skills.- Ability to work cross-functionally with IT, revenue, finance and marketing.- Problem-solving and systems-oriented thinking.