Tech Product Client Success Addict

Location: Remote 🌍 | Type: Full-TimeReports to: Chief Product Officer (CPO)About C-MOREAt C-MORE, we believe sustainability isn’t just a trend — it’s the next revolution in business intelligence.We’re a B-Corp SaaS company turning ESG, risk, and sustainability data into measurable business value. Our platform empowers multinationals and SMEs alike to make smarter, data-driven decisions that reduce risk, strengthen resilience, and drive positive impact.Join our remote-first, global team of innovators and changemakers building technology for a fairer, greener, and smarter world.The RoleWe’re searching for a Tech Product Client Success Addict — someone obsessed with turning clients into champions. You’ll live at the intersection of technology, product, and customer success, ensuring every organization using C-MORE extracts maximum value from our platform.This is not a standard customer success role — it’s a strategic partnership function where you’ll combine tech fluency, analytical thinking, and empathy to drive adoption, retention, and real-world impact.What You’ll Do Serve as the primary liaison between clients, the product team, and data specialists. Translate customer needs into actionable insights that shape our roadmap and new opportunities for product growth. Drive onboarding, engagement, and expansion — ensuring clients see measurable ESG and risk value. Monitor client success metrics and identify opportunities to optimize and improve the user journey for optimization. Deliver training sessions and best practices to empower client teams. Collaborate with product and tech to resolve issues swiftly and proactively. Champion customer stories and share insights across the organization. Prepare onboarding materials, guides, and playbooks to ensure a smooth and effective onboarding experience. Maintain and update user manuals and knowledge base resources for ongoing client success. Proactively reach out to clients to ensure satisfaction, identify potential challenges, and provide tailored support. Spot opportunities for upselling and cross-selling by understanding client needs and presenting new features and modules. Create and manage a customer newsletter to communicate product updates, new functionalities, and platform tips — keeping users informed and empowered. Act as the voice of the customer, ensuring their experience remains positive and consistent even as the platform evolves.Who You Are A natural relationship builder who thrives on helping others succeed. Tech-savvy, curious, and comfortable with data and analytics. Passionate about sustainability, ESG, and intelligent technology. Strong communicator who can translate complex ideas into clear, actionable language. Proactive, organized, and comfortable working autonomously in a remote environment. Skilled at simplifying complexity and creating clarity for teams and clients alike. Motivated by impact — you care about client success, continuous improvement, and building long-term relationships.Your Background 2–4 years’ experience in Customer Success, Product Management, or Implementation within SaaS. Familiarity with data-driven or ESG technology a plus. Exceptional written and verbal communication skills in English. Strong analytical mindset and comfort using dashboards or BI tools.Bonus Points Experience in sustainability, impact measurement, or risk intelligence. Multilingual ability (especially Portuguese, Spanish, or French).Why Join Us Be part of a mission-driven global team reshaping how businesses think about impact. Work directly with the product and leadership teams — your insights will drive change. See tangible results from your work as companies grow more sustainable because of your guidance.If you live for client wins and want to see your work make a difference — this role is for you.