Tech Product Manager (AI Product)

About the RoleDo you have a passion for digital banking and a strong drive to build AI-powered products that redefine customer engagement?We’re looking for a Tech Product Manager to lead the development of our AI and Conversational Banking product line — driving intelligent, data-driven, and humanized customer interactions across our digital channels.In this role, you’ll blend deep technical understanding with product strategy to bridge AI technologies (LLMs, NLP, voice, and chatbot systems) with real-world banking needs. You’ll collaborate across data, engineering, and business teams to create smart, secure, and intuitive AI-powered products that elevate customer experience and operational efficiency.Key ResponsibilitiesDefine product vision and strategy for the AI & Conversational Banking ecosystem, including chatbots, voice assistants, and generative AI use cases.Collaborate cross-functionally with AI engineers, data scientists, UX designers, compliance, and business units to deliver innovative and compliant solutions.Translate business requirements into technical deliverables, ensuring clear alignment across stakeholders.Drive the product lifecycle — from ideation, prototyping, and model training to launch and performance optimization.Define and prioritize roadmap initiatives across AI use cases (customer service, credit advisory, personalization, automation, etc.).Work with data and ML teams to integrate AI models, APIs, and real-time data pipelines into banking workflows.Champion user experience and trust, ensuring that all AI interactions are ethical, explainable, and aligned with digital banking standards.Monitor product performance and KPIs, using data-driven insights to optimize experience, accuracy, and engagement.Stay ahead of emerging AI trends (LLMs, GenAI, RAG, voice intelligence) and identify opportunities for differentiation within the digital banking landscape.Ensure regulatory and data privacy compliance, especially regarding customer data, model transparency, and auditability.Qualifications3+ years of experience in product management, ideally within digital banking, fintech, or AI-driven products.Strong technical background — familiarity with AI/ML architectures, NLP frameworks, API design, and data systems.Proven experience building or scaling digital conversation platforms, intelligent assistants, or AI-powered customer engagement products.Excellent ability to translate complex AI concepts into business value and customer experience outcomes.Skilled in roadmap management, stakeholder communication, and agile delivery.Data-driven mindset with strong analytical and problem-solving capabilities.Understanding of banking domain models, especially customer engagement, credit, and digital servicing flows.Bonus PointsExperience with large language models (LLMs), RAG architecture, or cloud-based AI services (Azure OpenAI, AWS Bedrock, Vertex AI).Familiarity with voice interfaces, multimodal chat, or banking process automation (BPM, RPA).Knowledge of AI governance frameworks and ethical AI practices in regulated industries.Passion for transforming financial experiences through conversational and intelligent digital platforms.Our benefit:Competitive compensation including a 13th-month wage and up to 3 months of performance-based bonus.MacBooks are currently supplied to all technical team members.BE Corp budget (vary from your levels) is allocated for using services such as transportation, food, and passenger car bookings in Be application.The social insurance contribution amount will vary based on the individual’s level.Annual health checks and premium medical healthcare (PTI) after probation.15 days of annual leave is applied for the entire employees.Company trips, team-building activities, and happy hour events are organized on a quarterly or annual basis.