Job Description
Tech Support Engineer executes day-to-day technical operations across network, IT, and IoT systems, ensuring optimal functionality of site technologies through proactive maintenance and responsive troubleshooting.What you will do:Technical Operations:Perform network troubleshooting (LAN/WiFi connectivity, basic switch configs).Resolve IT helpdesk tickets (hardware/software, desktop support).Conduct IoT device deployments and basic diagnostics.Site Preparation:Execute pre-deployment checklists for new sites.Install and configure standard tech equipment.Complete preventive maintenance schedules.Operations Support:Document all support activities in ticketing system.Escalate complex issues to senior team members.Maintain equipment inventory logs.You will fit in this job if you:Up to 3 years of professional experience in technical or IT support roles.Exposure to multiple technology domains (IT, networking, IoT preferred).Troubleshooting Windows/Linux operating systems.Basic scripting knowledge (Bash, PowerShell).Understanding of TCP/IP, WiFi, and basic routing principles.Proficiency with network troubleshooting tools (e.g., ping, traceroute, Wireshark).Experience in device provisioning, field diagnostics, and remote monitoring.Strong analytical and problem-solving skills.Excellent communication and customer service orientation.Adaptability to shifting priorities and dynamic environments.Proactive, responsive, and detail-oriented in documentation.Strong sense of accountability and teamwork.
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