Tech Support Engineer

Job Title: Tech Support Engineer Employment Type: Full-time on permanent contractLocation: Vienna, Austria, Hybrid (office days: Mon, Wed, Fri / home office: Tue, Thu)Compensation: competitive compensation + performance-based bonus and equity options.Final compensation is negotiable based on experience and qualifications.Benefits: Free in-office lunch, Wiener Linien ticket, team events, yearly company retreatsJob SummaryAt Ketryx, we’re on a mission to help medical software teams build secure, reliable applications that make a real difference in people’s lives. We give them the tools to automate the tough parts of compliance and quality so they can focus on what matters most: creating life-saving products with confidence.We're looking for a Tech Support Engineer to join our team. In this role, you'll be at the core of ensuring our technology supports our growth. You'll be key in supporting operations for a scale-up with two international offices (Boston (US), Vienna (AT)) and a team of 100+ talented professionals.Your work will have a direct impact on the future of healthcare technology.About You You’re passionate about software and making a real impact. You’re curious, enjoy solving tough problems, and love the idea of working in a fast-moving environment where you can take initiative. You’re comfortable collaborating in English with team members from different areas, and you take pride in owning projects from beginning to end. Above all, you’re excited about using technology to improve patient outcomes.Ideally you will be currently located in Vienna or able to relocate quickly. Unfortunately, we are unable to support non-EU citizens for the position at this time.What You'll DoServe as primary IT support contact for Boston and Vienna officesPrioritize and manage multiple requestsHandle device provisioning and user lifecycle management (onboarding/offboarding)Ensure reliable operation of Google Workspace and macOS environments across the companyMonitor performance and troubleshoot issues across company devicesOwn Ketryx internal IT support channelSupport security & compliance initiativesWhat We’re Looking ForRequired:2-4 years of experience in IT support or similar rolesProficiency with Google Workspace, Microsoft Office, and macOSClear communication skills with non-technical usersDocumentation skills for creating user guides and proceduresSolid understanding of networks, security, and device managementFluency in EnglishAdditional Skills:Experience with identity management/SSO systemsExperience with ticketing systems (ServiceNow, Jira, ZendeskExperience with Mobile Device Management (MDM)Experience with backup and recovery proceduresBasic scripting (PowerShell, Bash) for automation tasksPatience when explaining complex conceptsProblem-solving and analytical thinkingProactive approach to identifying potential issuesOur Tech StackFrontend: TypeScript, React, Next.js, Tailwind, JollyUIBackend: PostgreSQL, Redis, GraphQL (urql), PrismaInfrastructure: AWS (e.g. S3, RDS, EKS, ECR), Sentry, Infrastructure-as-code (Terraform, CloudFormation)CompensationAt Ketryx, we offer a competitive and transparent compensation package that reflects your experience and skills:For candidates in Austria with more than 3 years of relevant experience, the gross annual salary starts at €60,000We offer all-in contracts, with final compensation tailored to your qualifications and experience. In addition to the base salary, our package includes a performance-based bonus and stock options, aligning your success with the company’s growth.Keywords:Tech Support, IT Support, MDM, Google Workspace, Service Desk, Technical Support What We OfferCompetitive compensationGenerous stock options possibleWork in an exciting field with a positive impact on the worldOpportunity to learn and grow as part of a global teamGenerous PTO for full-timeKetryx is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinancesKetryx is saving and improving lives by making medical software safe and reliable. We empower software teams building medical applications to create safe, secure, and compliant products used by patients and providers worldwide. We believe that, by automating much of the documentation and quality processes, teams will be able to produce safer and more innovative medical software faster.Ketryx is at the forefront of helping teams incorporate AI/ML into medical software and that’s why we need you!