Technical Account Coordinator - MSP (Remote)

🚨 This role requires relevant experience in a similar position. If your background doesn't align with the job requirements, you mayskip this opportunity for now. Please note that this position isn't open to career shifters.⏰ Shift Schedule & Work Setup:Eastern Timezone (Night Shift in PH)100% Remote - work from the comfort of your homeApplicants should be equipment ready (laptop, headset, etc.) to ensure a smooth start and seamless workflow🏢 Job Summary:The Technical Account Coordinator duties include quoting hardware and software, compiling and sending agreements and scopes of work for electronic signature, receiving and processing hardware and inventory. They also work closely with internal teams and our clients to determine their product needs and ensure that the right products are delivered on time.In addition, Technical Account Coordinator manage and reconcile inventory in multiple locations. They work with Outside Technical Account Managers (oTAM) to ensure the highest level of client satisfaction; building and maintaining strong working relationships and helping to manage accounts efficiently and effectively.Assists the oTAM in the maintenance of client health through service delivery, planning and execution, client satisfaction, emphasis on prevention and consultative advice and management of support services of assigned Managed Services accounts.🔑 Key ResponsibilitiesAssist Technical Account Managers (oTAMs) with client expirations and renewalsProcess procurement requests for hardware and softwareCompile and send contracts, agreements and scopes of work to clients for approvalReceiving and processing of equipment and inventoryPhysical reconciliation of inventory in multiple locationsAdministration of our Hardware As A Service (HAAS) programCultivate and "own" relationships with our various distributors, vendors and partnersProvide additional administrative support to the Technical Account Management department as neededOther duties as assignedRequirements💡 Skills, Knowledge, and ExpertiseAssociate's or Bachelor's Degree in a related field from an accredited university or college or equivalent experienceStrong client orientationAbility to build and nurture strong and lasting relationshipsTwo or more years of client service experienceKnowledge of principles and processes for providing client and personal services. This includes client needs assessment, meeting quality standards for services, and evaluation of client satisfactionFundamentals of network technology including, but not limited to, TCP/IP, DNS, DHCP, SMTP, LANs, WANs and WirelessExperience with Microsoft server and client technologiesExcellent oral and written communication: ability to communicate information and ideas in speech and writing so that others (technical and non-technical) will understandCritical thinking: ability to use logic and reasoning to identify strengths and weaknesses of alternative solutionsProblem analysis and resolution both at a strategic and functional level: ability to identify complex problems and review related information to develop and evaluate options and implement solutionsPlanning: ability to think ahead and plan over a six month to one year time spanTime management: ability to organize and manage multiple prioritiesExtreme detail orientationAbility to work collaboratively within a team as well as independentlyCommitment to company valuesValued but Not Required Skills and Experience:Current engineering certifications: A+, Net +, MCSA, CCENT, CSSA, CCAExperience with SonicWALL and Cisco technologies in routing, switching, firewall, and VPN accessExperience with remote access environments such as Citrix and/or terminal servicesBenefits💻 Why You'll Love Working with Us:100% Remote Work Enjoy the flexibility of working from anywhere!Paid Leave Take time off to recharge, starting upon regularizationHMO Benefits Comprehensive healthcare coverage as soon as you're regularizedGovernment-Mandated Benefits All statutory benefits such as SSS, PhilHealth, and Pag-IBIG are fully providedFun & Collaborative Culture Be part of a dynamic team that values creativity, innovation, and teamwork🚨 NOTE:This is a full-time employment position and NOT an Independent Contractor arrangement. It comes with government-mandated contributions and benefits.A background check is part of our hiring process and will be completed before moving to the job offer stage. We kindly ask applicants to have the necessary details ready in advance to keep things smooth and hassle-free.