Technical Account Manager

Technical Account Manager/Customer SuccessHere at Ailytics, we’re building AI solutions to envision a safer world. By combining computer vision and predictive analytics, we enable organizations to proactively identify risks, optimize processes, and ultimately save lives. Our platforms are currently deployed all over the world, covering more than 300 million square meters!Our Technical Account Manager role is an unique mixture of customer support, project management, and technical implementation responsibilities. You’ll work closely with key clients in Singapore and abroad to implement our platform and ensure they achieve maximum value from it.A valid Singapore driving license and access to your own vehicle would also be a must have.What You Will Be DoingYou'll be a part of our end-to-end customer journey; from installation of our platform, to onboarding/training clients, to formulating strategies for long term success.Work cross functionally with business development, engineering, and operational support teams to influence product roadmap and improve our overall customer experience.Track, analyze, and report on key customer success metrics to continuously improve adoption, health scores, and renewal outcomes.Coach, mentor, and guide junior team members, helping shape a high-performing and customer-obsessed culture.Be willing to travel to customer sites and build meaningful, long-term partnerships on the ground.Our Ideal RequirementsPossesses a valid Singapore Driving License and access to a vehicle.3+ years of experience in Technical Support, Project Management, Customer Success, or related client-facing technical roles in the B2B SaaS space.Not a must have, but a great bonus if you have experience working with hardware related solutions.Strong understanding of technical concepts and background in network, technical support, or system integration preferred.Experienced in leading and mentoring team members to deliver consistent customer excellence.Exceptional project management, stakeholder communication, and problem-solving abilities.Proficient in tools like Jira, Confluence, and CRM systems; data-driven with familiarity in CS metrics and health scoring.Knowledge of Computer Vision, Video Analytics, or IP camera systems is a strong plus.Why Work At Ailytics?This is an opportunity to create lasting impact and explore the intersection of AI and safety.We’re a start-up that’s still in its early stages. If you’re looking for an environment where you can really make an impact, this is it.We value strong standards, high transparency, and low ego. Let us know if this sounds like you.