Technical Account Manager

Role DescriptionTechnical Account Manager serves as the primary technical source for supporting sales activities within responsible regions. Technical Account Managers take full responsibility of the daily operation of customer service function, which handles all initial inquiries from customers, dealers, and public regarding order placement, complaints, technical support, etc.Key ResponsibilitiesTake full charge of the daily operation of customer service function that handles all initial inquiries from customers, dealers, and general public regarding order placement, complaints, technical support and etc.Provide primary technical advice to customers with practical information and tools; identify and interpret customers’ requirements, shaping these requirements to fit the business unit’s capabilities and communicate these to customersWork closely with business unit Sales Account Manager as a consultant to clients in technical matters and improve customer satisfactionAttends trade/technical shows and gives technical presentations to customersQualifications Solid professional technical background, minimum Master Degree in relevant life science fields including but not limited to cell biology, immunology, and molecular biology1-2 years of commercial experience will be an advantageAbility to communicate fluently in both Japanese & Chinese or English, verbally and in writingGood presentation skills with technical contentCustomer-focused, proactive/action-orientedPrevious industry experience in a similar commercial role will be advantageous but is not essentialHighly motivated individual with excellent communication, organization and time management skills