Technical Account Manager, Walmart Connect

Walmart Connect is dedicated to driving measurable outcomes for our suppliers, sellers, merchants, stores, GMs, brand advertisers, and agencies. Our full funnel ad solutions leverage Walmart’s in-store and online data, extensive reach, and to provide measurable results for our clientele. With a range of flexible pricing and buying models, including self-service; these solutions help businesses build brand awareness, engage with Walmart consumers, and convert Walmart consumers to shoppers. Walmart Connect is seeking a Technical Account Manager focusing on enabling marketing partners to build solutions that allow the creation, management, and optimization of advertising campaigns. We are seeking a candidate who will contribute to managing partner agencies who are integrating with our API. This role involves partner technical support, advertiser help, and project management. We are looking for demonstrated performance in a constantly changing, ambiguous environment. ResponsibilitiesDevelop an in-depth understanding of Walmart’s product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issuesCoordinate with engineering and product to resolve API integration problems Work with clients to gather product feedback. Document partner feedback and the potential business impact to fuel internal roadmap considerations Consult partners and advertisers on Walmart API offeringMinimum Qualifications3+ years experience within a technical program/account management or support roleBasic understanding of Advertising or eCommerce spaceUnderstanding of what an API is and why a business builds to an APIExperience with triaging and troubleshooting technical products/platforms for business and technical customers with a client service mindsetExperience interfacing and communicating with both business and technical stakeholdersFluent written and spoken English Additional Preferred QualificationsExperience with RESTful web servicesStart-up environment and technical management experience a big plusExperience with Jira, Salesforce (sales, service, knowledge base or communities)Walmart doesn’t charge any recruitment or similar fee in the recruitment process including but not limited to interview, offering and onboarding.