Technical Analyst

Title: Technical Analyst/Mobile provisioning AnalystDuration:12 Months Location: Toronto, ON - Hybrid (4 days on-site)Must have skills:Diploma or degree in Networking, IT, or Telecommunications (or equivalent work experience)Proven experience in mobile provisioning, specifically with carrier portals (AT&T, Bell, Rogers, Verizon, etc.), mobile device management platforms (e.g., MaaS360, Intune), and ITSM tools (e.g., ServiceNow).Strong large-scale project experience combined with proven carrier engagement skills.Strong troubleshooting skills in mobile device management (MDM tools).Excellent customer service experience with a positive attitude and great communication skills.Experience working closely with carrier vendors and stakeholders.Detail-oriented and able to manage high-volume environments.Nice to have skills:Strong ITSM (ServiceNow) skills are considered a strong asset.Advanced Telecom KnowledgeExperience with global carriersKnowledge of eSIM provisioning at scaleFamiliarity with 5G device rollouts and enterprise mobility programsEnd-User experience FocusStrong customer service orientationGlobal/Enterprise EnvironmentExperience supporting multi-region teams with different regulatory, compliance, and carrier requirementsExposure to financial services or highly regulated industries (banking, insurance, healthcare)