Technical Client Success Partner

About the roleWe’re hiring a proactive and customer-focused Scaled Technical Account Specialist [Technical Client Support & Escalation Partner] to support a growing network of partners and clients. This role blends technical troubleshooting, relationship management, and cross-functional collaboration to elevate the customer experience across a dynamic product ecosystem.Contract role for 12 months - renewable! Regular Working hours 3 days onsite / 2 days WFH Competitive Salary awaits! What You’ll Be DoingServe as a key escalation contact for long-tail partners and clients, coordinating remote diagnostics and follow-up calls when neededManage a portfolio of 100+ accounts, building strong engagement and trust with both partners and direct clientsPartner with engineering and product teams to drive satisfaction and resolve technical challengesCollaborate with regional Technical Account Managers to assess account performance and uncover areas for improvementTrack and report on customer health metrics and other performance indicatorsEnsure timely resolution and clear communication of Business Messaging API issues, aligning with customer expectationsWork alongside Client Managers and the Partnerships team to understand business goals and technical setups, fostering long-term relationshipsCoordinate with global Support and cross-functional teams to enhance tools and streamline support workflowsReview support tickets to identify trends and recommend improvements that enhance user experienceAdvocate for customer needs by sharing insights with Product and Engineering teamsOccasional international travel may be requiredWhat You BringBachelors Degree or equivalent 3+ years in technical support, customer success, or account management for enterprise platformsExperience working in scaled account management for mid-market or enterprise clientsFamiliarity with cloud software architecture, including SSO, API integrations, and services like AWSAnalytical mindset with the ability to respond to customer needs at scaleProven ability to build and leverage relationships to remove obstacles and accelerate progressHands-on experience managing escalations in a ticket-based system while meeting SLAs and handling critical issuesSkilled at using tools and automation to support multiple accounts through scalable programsPassion for process optimization and continuous improvementComfortable using operational data to drive prioritization and decision-makingProject management experience or certificationInterested candidates may apply through the application system or send it to sg-rscontracting@morganmckinley.com. Shortlisted candidates will be notified.By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan McKinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.Morgan McKinley Pte LtdKoh Boon SienEA Licence No: 11C5502EA Registration No. R1110345