Technical Consultant

About UsnShift is the leading global provider of cloud delivery management solutions (SaaS), we enable the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 460 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania.Our software is used by many of the world leading e-commerce, retail, manufacturing, and 3PL shippers due to us having over 1000 carriers integrated into our platform, nearly 3 times more than our competitors!If you buy goods online, there is a strong chance that nShift has powered that delivery, so come and join us as we shape the future of shipping, one frictionless journey at a time.Purpose of RolenShift is on an exciting high-growth journey and we are looking for an additional support engineer to join our cohort in Oslo, ensuring our customers have a great customer experience.With nShift products being critical within our customers' end-to-end solutions, it is imperative that they function correctly and that any issues that could affect production are resolved quickly and effectively, in a clear and professional manner.About YouTo succeed in this role you need to be tech-savvy, have an inherent service-oriented mindset, as well as strong communications skills. You have to be fluent in both English and Norwegian to enable you to communicate seamlessly and to contribute to our international working environment.The area of responsibility includes:Respond to customer requests in multiple channelsDeliver Service Requests and help resolve IncidentsMake sure we achieve SLA and CSAT goalsBe "ahead of the workload" through proactive measuresExpand your own Product/Domain knowledgeParticipate in building a strong service-oriented team culture where knowledge sharing is centralRequired professional qualifications:Previous experience in IT-Support or Customer ServiceFluent in English and Norwegian or Danish (depending on if you are based in Norway or Denmark)Positive and team-oriented attitudeCustomer-centric - with a professional demeanerGood at time managementStructured and orderly with a sense of urgencyFlexible when the situation dictates itBonus points :Experience and interest in understanding customers, partners, and software product featuresIT-Support backgroundInterest in IT and/or logisticsSaaS experiencePlease ensure you upload your CV in EnglishAt nShift we believe in embracing diversity in all forms and fostering an inclusive environment for everyone which we believe is essential for our continued success. We're an equal-opportunity employer which means that all applicants will receive consideration for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or disability status.