Job Description
Duties and Responsibilities: Review and process dealer warranty claims in line with manufacturer guidelines.Provide technical support to dealers for complex cases, escalating to manufacturers when required.Support Special Service Campaigns (SSC) and recalls, ensuring timely completion and proper documentation.Coordinate with suppliers/manufacturers regarding disputed cases or technical issues.Deliver training and guidance to dealer staff on warranty processes and technical updates. Maintain warranty storage and ensure proper documentation, traceability, and disposal of parts as per policy.Skills and Competencies:At least 1 year experience in a similar role, and good knowledge in the automotive sector.Bachelor’s degree in mechanical engineering or related field.Proficiency in Microsoft Office applications (Excel, Power Point, Outlook, Word.).Arabic and English will be sufficient.Iraqi nationality. Experience and Qualification:Proven background in diagnosing vehicle issues, preparing technical reports, and coordinating with manufacturers or dealers.Experience in processing warranty claims, ensuring compliance with manufacturer policies, and reducing claim rejections.Familiarity with campaign/recall execution, service bulletins, and field technical activities.Strong record of handling dealer/customer complaints and providing timely resolutions.
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