Technical Customer Service (Chat account)

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company operating in the Middle and Far East. With years of expertise, ETISAL focuses on serving diverse customer needs by offering customized, innovative solutions that enable clients to focus on their core businesses. The company is committed to global coverage, cultural understanding, and industry best practices to deliver first-class service. ETISAL places a strong emphasis on quality, human capital, and implementing state-of-the-art technologies. Transparency, flexibility, integrity, passion to serve, and exceeding client expectations are central to the company’s mission. Role Description This is a full-time Technical Customer Service role for a Chat account. The position requires delivering exceptional technical support and resolving customer inquiries through chat communication. Daily responsibilities include troubleshooting technical issues, providing high-quality customer service, and coordinating with other teams as needed. This is an on-site role based in Cairo, Egypt. Qualifications Technical skills in Troubleshooting and Technical SupportCustomer-focused abilities in Customer Service and TrainingKnowledge of Electricity or electrical systems is a plusStrong communication and problem-solving skillsAbility to work effectively in a fast-paced, team-oriented environmentPrior experience in a technical support role is advantageousFluency in English; additional languages are an asset