Job Description
Job Summary:Handling customer inquiries via email ticketing or live chat regarding platform technical issues and system bugs.Managing business partner feedback/complaints and liaising with back-end support to resolve customer issues.Ability to converse fluently in Chinese and demonstrate proficiency in back-end programming.Experience in computer literacy skills such as HTML, SQL, and similar node systems.Deliver performance metrics and effectively balance and prioritize tasks based on seasonality and the needs of customers, the team, and clients.Maintain personal achievement and work performance by fostering team connection, conducting team briefings, and participating in monthly coaching sessions with Team Leads.Perform any other duties and responsibilities assigned by management from time to time, within the scope of your employment and in alignment with the implementation, maintenance, and continual improvement of TDCX’s Quality Management System.Requirements:Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, or Professional Degree in any field.Preferably with 2+ years of working experience in a related field.Strong communication and interpersonal skills.Excellent decision-making and analytical skills.Excellent verbal and written communication skills in English.
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