Technical Customer Success Specialist

Technical Customer Success Specialist - Drive the Cleantech Energy Revolution!Are you ready to make a difference by combining your technical expertise with a passion for sustainability and innovation?MarkeDroid is a cleantech company developing an AI-driven orchestration platform for energy management. Our mission is to transform the energy sector and create a greener future. We empower asset owners and installers by turning conventional energy systems into intelligent, AI-powered networks - offering flexible, hardware-agnostic, plug-and-play solutions. By joining MarkeDroid, you’ll be part of a forward-thinking cleantech company driving innovation in energy management. You’ll work with cutting-edge technology, contribute to meaningful projects, and have the opportunity to grow both professionally and personally.Your primary mission will be to ensure the success of customers and partners using the MarkeDroid Energy Plug & Play Platform. This involves supporting B2B clients, resolving incidents efficiently, and continuously improving the customer experience across the full lifecycle - from onboarding to long-term success. The goal is to foster strong relationships, enable partner growth, and ensure a consistently high level of satisfaction.About the rolePosition: Full-timeLocation: Tallinn, Ülemiste CityWorking hours: Monday-Friday, 9:00-17:30, with flexibility to accommodate your schedule - several of our team members are university students.Starting salary up to €2000 gross, depending on your skills and experience.Language: EnglishWhat we’re looking forHigher education completed or in progressPrevious experience in customer service, technical support, or a similar B2B role is a plus - but if you’re eager to learn and have the right mindset, we’d still love to hear from you!Knowledge of the energy market (strong advantage)Excellent organizational skills - ability to plan and prioritize tasks effectivelyStrong analytical and problem - solving abilities with a proactive mindsetA customer-centric attitude and passion for delivering the best possible customer experienceExcellent verbal and written communication skills in EnglishJoin us in our mission to build a more sustainable energy future! 🌱Due to our rapid growth and the need for immediate onboarding in Tallinn, we are currently considering candidates already based in Estonia who do not require relocation support.