Technical Customer Support – Denmark

Technical Customer Support – DenmarkLocation: Ølstykke, Denmark (on-site)Hours: Full-timeStart date: As soon as possibleDo you love helping people and solving problems? Do you wake up in the morning excited to make someone’s day a little easier? Does it bring you joy to guide others through a challenge - and see their relief when things just work again? Are you energized by teamwork, learning, and being part of something that truly matters for the planet?Then you might be exactly who we’re looking for.About Us 🌱At Emaldo, we create smart, sustainable energy systems for modern homes - making clean energy accessible and effortless for everyone.We’re passionate about the green transition and about people. We believe that technology is only as powerful as the service that supports it - and that’s where you come in.We’re growing fast, and our global support team (10 colleagues across 5 countries, including 4 in Denmark) is the friendly voice and helping hand our customers rely on.About the Role ⚙️As a Technical Support at Emaldo, you’ll be the first touchpoint for customers and installers in Denmark.Your mission: to make every interaction smooth, helpful, and positive- no matter the challenge.You’ll handle customer inquiries, light troubleshooting, and guidance on how to use our systems and apps. Most importantly, you’ll make sure people feel heard, supported, and confident using their Emaldo solutions.You’ll collaborate closely with skilled electricians, our installer network, and our international support team - learning and growing every day in a supportive, forward-thinking environment.Your key responsibilities will include:Providing technical advice and guidance on Emaldo’s products to installers and end-customersProviding technical advice and guidance on alarm system products to end-customersAssisting end-customers in using various applications and signing up to our subscriptionsHelping end customers with system setup in the app, basic diagnostics, and ensuring they feel confident using the systemWhile technical experience is an advantage, we place greater value on the right mindset - we will provide thorough training so you can succeed in the role and grow with us.What You Bring (Must-haves)Fluent Danish and English (spoken and written)Based in or near Ølstykke – able to work from our office and visit customers as neededEligible to work in Denmark (citizenship, residency, or valid work permit)Positive, solution-oriented mindset with a willingness to learnAbility to make people feel heard, supported, and valuedBonus skills (nice-to-have):Experience in technical supportExperience with customer success / customers serviceExperience with helpdesk or CRM systemsWhy join Emaldo🤝 Real teamwork – Your ideas matter from day one🌍 International & connected – Support team in 5 countries, strong daily collaboration💬 People first – We build trust, not just solve technical issues🌱 Growth – Learn new skills and help shape how we work💚 Shared purpose – Driving the clean energy transition together🌈 Inclusive culture – Kindness, respect, and openness alwaysA greeting from your future managerHi, I am Dennis, Head of Technical Support here at Emaldo. As a leader I value empathy, clarity and collaboration.I believe the best teams are built on trust and mutual respect, where everyone feels safe to grow, speak up and be themselves.You will always be met with support, honest feedback and room to develop - and I will challenge you to bring your best. We are in this together.Looking forward to meeting you./DennisHow to ApplyApply directly via LinkedIn (Quick Apply) with your CV, highlighting your motivation for joining Emaldo, your interest in clean energy, and your experience in technical support.📩 Questions? Contact Dennis Pedersen, Head of Technical Support: dp@emaldo.comWe believe in equal opportunities – whether you’re returning to the job market, changing careers, or ready for new challenges, we’d love to hear from you.