Technical Engagement Lead

We are a highly regarded, New Zealand-owned technology consulting company. We offer a creative and stimulating work environment and value and respect inclusivity and diversity. About this role | Mō tēnei tūranga mahi We add real value to our customers' businesses by developing smart and innovative tech solutions. Through projects and ongoing streams of work, we use our exceptional depth of experience and expertise to develop bespoke software solutions for our customers. For one of our larger customers, we have diverse development teams engaging in parallel streams of work. Ensuring our success with consistently high quality, both in terms of solutions and processes, is critical.  That's where you come in. As someone with lots of customer-facing time and a strong technical background in bespoke software development and design, you'll be able to immerse yourself in the Theta development teams to gain a day-to-day understanding of how the teams work together and what they are working on with this customer. You'll use this deep knowledge to drive continuous improvement in how the team operates, though the role does not have line management responsibilities. Importantly, you will earn the confidence of the team with your technical depth and experience, not only in helping to guide best practices, but also in assisting with design and review activities in the Azure cloud web application space.You will also build strong relationships with the customer's key stakeholders to gain an ongoing understanding of their strategy, what is important to them, and how they work. You'll use this deep knowledge to shape how our team works together with the customer and to shape the team's continuous improvement. You will be a trusted advisor to both the customer and Theta teams. You will be a promoter, an advocate, a facilitator, and a problem solver - all with the technical chops to contribute to the team's success in meaningful ways. Skills and experience | Ngā pūkenga me ngā wheako To succeed in this role, you will have: A strong technical background in software development and Azure, with time spent as a technical lead and/or architect in the web development spaceStrong interpersonal skills, with significant customer-facing experienceAn exceptional ability to communicate and foster positive business relationships A strong background in being part of teams that design and implement technical solutions Excellent problem-solving and troubleshooting skills Ideally, previous experience in customer success rolesBe Auckland-based About us | Mō mātou We have 30 years of experience as a New Zealand-owned technology consultancy. We take pride in our multicultural and diverse team of 300+ skilled professionals. Our offices are in Auckland, Tauranga, Wellington, and Christchurch. Our people are awesome problem solvers who love turning tech into real-world solutions. We thrive on enabling NZ businesses with smarter outcomes. Join a creative, stimulating, and inclusive work environment that encourages participation and innovation, with many opportunities for professional growth.  Our values are:  Our people are our greatest asset. We conduct business ethically. Invention, imagination and creativity are the foundation for growth. We work with positive energy, enjoyment, humour and work/life balance. Excellence is our passion, and we deliver what we promise - or more! We strive to take a pragmatic approach to all of our activities We value and appreciate our natural environment and seek to play our part to maintain it  Benefits of working at Theta | Ngā hua ka puta i te mahi ki ThetaTheta offers a family friendly work environment with flexible work hours where practical; especially relevant for caregivers.We embrace gender equality and are committed to providing a supportive, diverse and inclusive work environment throughout our workplace.Theta is committed to giving back to the community and are avid supporters of Cure Kids. We compete in various adventure races and do many other things to raise money for Cure Kids. And we make time for the fun things in life!We currently provide the following benefits to ensure your professional development and personal wellbeing:Professional growth and learning opportunitiesA competitive salary (commensurate with experience)Fully subsidised medical insurance for employeesHeavily discounted medical insurance for immediate family of employeesEnhanced parental leave payment - salary top-ups plus return-to-work incentiveHybrid working model (minimum 2 days in the office)Volunteer daysInternal Referral IncentiveStaff Assistance ProgrammeAnnual Flu injectionsSick leave from your first day on boardRemote working options where practical and mutually agreedDaily fresh fruit basket, coffee machine, wide selection of teas and biscuits in all of our officesWe are also an accredited employer with INZApply now | Tono ināianeiReady to take your career to the next level? Even if you don't meet all the requirements, we would love to hear from you!Please note: We are only accepting applications from those already residing in Auckland with the relevant visas. All Applicants may be required to consent to a Ministry of Justice criminal record check.