Technical Platform Operations Specialist

Working location: District 2, Thu Duc CitySalary range: Up to USD 1,600 Gross RESPONSIBILITIESThe Technical Platform Operations Specialist will ensure the platform's operational excellence, reliability, and scalability. Reporting to the CTO, this is a hands-on role involving monitoring, incident resolution, and client engagement. In the short term, the role does not involve direct team management but will require strong cross-functional coordination.This role coordinates with Product Owners and developers, who separately report to the CTO for project-related tasks.Platform Operations & Maintenance:Monitor and manage platform services to ensure uptime and performance SLAs are met. Troubleshoot and resolve platform incidents to maintain seamless operations. Implement monitoring tools and dashboards for real-time observability.Incident & SLA Management:Own the incident management process, ensuring rapid issue resolution. Develop and enforce SLA compliance, tracking key service metrics. Lead post-incident reviews, ensuring corrective actions are implemented.Crisis & Client Communication:Serve as the primary technical contact for platform-related escalations. Communicate effectively with internal teams, leadership, and external clients. Provide clear, structured updates during crises.Security & Compliance:Conduct regular security audits and vulnerability management. Implement preventative security measures to mitigate operational risks.Platform Upgrades & Optimization:Plan and execute platform upgrades with minimal service disruption. Continuously optimize performance, scalability, and infrastructure resilience.Database & Cloud Infrastructure Management:Administer and optimize MS SQL Server databases for scalability and reliability. Manage AWS and Kubernetes-based microservices infrastructure.REQUIREMENTSBachelor's degree in Computer Science, Information Technology, or a related field. Minimum 5 years of hands-on experience in platform operations, incident management, and SLA governance. Proven ability to lead incident resolution and conduct structured post-mortems. Advanced MS SQL Server expertise (query optimization, database scaling). Experience managing AWS cloud services and Kubernetes-based microservices. Familiarity with monitoring tools (e.g., Prometheus, Datadog, New Relic). Strong security and compliance knowledge, including best practices. Excellent communication skills-ability to explain technical issues to both technical and business stakeholders. Comfortable in client-facing engagements.Behavioral Competencies:Accountability: Owns platform health and incident resolution end-to-end. Problem-Solving: Ability to troubleshoot and resolve platform issues efficiently. Adaptability: Comfortable working in a dynamic, fast-paced SaaS environment. Strong Communication: Can translate technical issues into clear, actionable insights for stakeholders.*** Nice to haveExposure to fintech or SaaS platforms. Certifications in AWS, Kubernetes, or MS SQL Server. Familiarity with CI/CD pipelines and DevSecOps practices.