Technical Program Manager

[ABOUT ISTARI DIGITAL]Istari is a digital engineering software company enabling our customers to turn the physical world into the digital to accomplish their specific mission or business objectives.Istari was founded with the vision of making open, scalable digital engineering ecosystems a reality – where new technologies and systems are created digitally, free from the real-world constraints of costs and schedules. We are creating the world’s best engineering model sharing platform, allowing our customers to simply and securely integrate their models across different engineering disciplines, organizations, and security levels.At Istari, we are passionate about our mission of creating the world's first open and scalable industrial metaverse. Whether our customers are designing prototypes, performing virtual testing, or training AI and autonomy for complex systems, we know that going digital will save them time, resources, and reduce their environmental impact.While we are a distributed team with most team-members working remotely, we place an emphasis on staying connected and collaborative, prioritizing in-person opportunities to build trust as a team. At Istari, we still believe that trust is best built in-person. To do this, we have an engineering headquarters in Cambridge, MA for focused technical development and several times per year we gather for an off-site that allows us to develop our professional skills and our team relationships.[VALUES]At Istari, we live by our values, which include: Focus is rewarded. Finish is remembered Facts are friendly. Even when they are not fun Fellowship is fundamental. Make others successfulEqual Opportunity Istari is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.We are looking for a Technical Program Manager to join our Istari team. This role is at the heart of our operational reliability: owning incident intake and triage processes, coordinating on-call workflows, and driving the operational health of our platform. The ideal candidate thrives in fast-moving, ambiguous situations, brings rigor to incident response and escalation, and has a proven track record of building durable operational processes from the ground up.Key ResponsibilitiesServe as the connective tissue across engineering, product, and customer success teams: driving clarity, alignment, and accountability on cross-functional programs and initiativesLead incident response coordination for production and platform issues — managing communication across teams during active incidents, driving post-incident reviews, and translating learnings into durable process and runbook improvementsDefine, document, and continuously mature on-call processes and support escalation workflows; ensure on-call responsibilities are clearly owned, well-documented, and consistently followedProvide regular, clear status reporting to engineering leadership and business stakeholders — translating technical detail into actionable executive narrativesIdentify and manage cross-team dependencies and sequencing risks; maintain a clear picture of program health and communicate it proactively to all relevant stakeholdersPartner with engineering leads to define operational KPIs and OKRs; use metrics to drive decision-making and surface risks earlyDrive continuous improvement of SDLC practices, delivery tooling, and operational processes across the organizationRequired Qualifications3+ years of experience in technical program or project management in a software or platform environmentExperience owning or coordinating incident intake, triage, and response workflows, post-incident reviews, and on-call process documentationStrong cross-organizational communication and influence skills — with proven experience driving process change and establishing programs, ceremonies, and operational workflows from the ground upStrong experience with Jira and GSuite required; experience administering and restructuring a Jira instance for engineering teams strongly preferredMust be a US citizen living within the United StatesBenefitsWe offer highly competitive benefits, including:Health and Family Medical/Dental/Vision Employee Premiums are 100% Company Paid Life Insurance Flexible Work Hours Unlimited Paid Time Off (PTO) with federal government holidaysFinancial Competitive Compensation 401k Company Stock Options Home Office Setup BudgetLearning Reimbursement for approved trainings and subscriptions Conferences (travel, lodging, and fees)Note - some benefits are not available to interns or contractors.Thank you for your interest in Istari. Expect to hear back from us soon with next steps.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.