Technical Project Manager

The Technical Project Manager (TPM) has three main responsibilities:Project Manage all technical tasks during implementation and upgrades.Install and configure servers and the Care Logistics applications in Amazon Web Services (AWS) and on premise.Perform technical operations and oversee availability, performance, and supportability of our observability infrastructure.The TPM acts as the project manager and liaison between Care Logistics and the customer for all technical activities. The TPM is responsible for coordinating the system configuration, sizing, ordering, and installation while technically engineering and managing the integration of Care Logistics solutions. They work closely with Solutions Delivery and customer resources in support of organizational objectives. Solutions Delivery functions include project delivery tasks such as solution sizing, technical project planning, customer guidance, system installation, system validation, system testing, technical training, and support of technical onsite events. The TPM facilitates DevOps functions between development and the Solutions Delivery teams to ensure technical operations are correctly executed, effectively communicated, and continuously improved.ESSENTIAL RESPONSIBILITIES:Solutions Delivery FunctionsDelivery components of customer project tasks which include:Assist with the design and implementation of new technologiesAssist with the sizing of customer systemsTrain new employees on all aspects of the roleConsidered a Subject Matter Expert for all aspects of the technology and project deliveryInstall and troubleshoot software, hardware, and services necessary to support Care Logistics solutionsLead the engineering of hospital customer’s technical solutionsLead, plan, organize and drive the design, testing, and implementation of Care Logistics software solutions and related advisory servicesEducate customer on technical aspects of the Care Logistics systemInterface with service and hardware system vendors to build and configure systemsParticipate in onsite customer events, including technical go-liveTechnical Operations and Observability:Manage alert and monitoring configurationCollect, aggregate, and visualize metrics to provide actionable insightsAdvise right-sizing of AWS infrastructure resources to optimize cost and performanceManage incident responseProvide insight to Cloud Center of ExcellenceAdditional tasks which include:Provide primary technical support for project team membersProvide Tier 2 level support for Care Logistics Support teamCreate and maintain internal environments for use by Care Logistics Client Engagement teamCreate Knowledge Base articles and other technical documentation for use by Care Logistics employees and customersDefine and maintain a clear, concise documented process for the implementation and integration of the systemCollaborate with teammates to troubleshoot and maintain existing application modulesParticipate in DevOps initiatives to improve products and operationsQUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS:REQUIREDBachelor’s degree in Computer Information Systems or equivalent experiencePMP certification and/or equivalent experience2-4 years hands on experience using Amazon Web Services (AWS) services such as EC2, RDS, Systems Manager, VPN, CloudWatch2-4 years of monitoring systems experience using tools such as AWS CloudWatch, Datadog, New Relic, SolarWinds, Dynatrace, etc.4-6 years demonstrated project management experienceAdvanced operation and maintenance of Linux (Red Hat Operating System)Demonstrated advanced analytical and troubleshooting skills3+ years integrating software/hardware systems in client-server and cloud environmentsProven organizational and delivery skillsDESIREDAWS certification desiredAutomating and configuring Amazon Web Services (AWS) such as EC2, RDS, VPNOperational best practices related to systems operation and maintenance in on-premises and AWS production environmentsIndustry standard application/applet containers such as TomcatPostgreSQL and Aurora Databases (installation, configuration, and operation)Production High availability server environmentsComplex hardware and software installationsManagement of enterprise reporting tools and/or related technologiesProject delivery, operations, and support using DevOps and/or Agile methodsSupport leadership experienceUse of ticketing systems such as JIRA and/or related incident management tools such as OpsGenieComprehension of related scientific and technical journals, abstracts, financial reports, and legal documents.Preparation of articles, abstracts, editorials, journals, manuals, and critiques.Preparation and delivery of comprehensive presentations, participation in formal debate, extemporaneous communication, and professional communication before an audience.Professional certifications in related industry skills such as DBMS, CISSP, ITIL, Agile, and Lean are a plusKNOWLEDGE, SKILLS, AND ABILITIES:Develop strong and productive working relationships with othersForm strong team bonds and enhance team performanceStrong organizational and quality management skills with ability to handle multiple, competing tasks and prioritiesCope with rapidly changing information in a fast-paced environmentProven communication, interpersonal, analytical, and organizational skillsProven ability to properly communicate with customers (in person and via phone) and manage expectations during a projectWork both independently and as a member of the implementation and support teamManage multiple concurrent activities, all with fluctuating deadlines, by working with other departments, both internal and externalQuickly identify and resolve issuesQuickly understand complex conceptsExcellent oral and written communication skillsExcellent customer management skillsAbove average observational skills to collect data and validate informationOutstanding analytical skills with the ability to critically evaluate the information gathered from multiple sources, reconcile conflicts, relate high-level information to details, and distinguish user requests from underlying business problems/needs.Effectively represent Jackson Healthcare/Care Logistics values and principles in decision-making and actionsSupport leadership and/or project managementExcellent troubleshooting skillsExcellent organizational and delivery skillsInstall, configure, and manage hardware and software in AWS and on-premises environmentsProvide specifications for system hardware and AWS service requirementsImplement complex system solutions involving multiple technologiesControl and implement complex system and application feature configurationsTroubleshoot complex system and technical issuesRead and understand system and application logsProven ability to communicate and teach complex technical concepts to less technical resourcesExcellent communications and interpersonal skills, as well as analytical and problem-solving skillsExcellent documentation skillsREQUIRED KNOWLEDGEAmazon Web Services (AWS) services such as EC2, RDS, Systems Manager, VPN, CloudWatchMonitoring systems such as AWS CloudWatch, Datadog, New Relic, SolarWinds, Dynatrace, etc.In-depth knowledge of Linux (Red Hat Operating System) concepts and operations in a production environmentVMware, Web servers, DBMS, Reporting and analytic toolsProject Management MethodologiesAdvanced PC knowledge including proficiency with MS Outlook, Word, Excel, and PowerPointDESIRED KNOWLEDGE Knowledge automating and configuring Amazon Web Services (AWS) such as EC2, RDS, VPNUnderstanding of high availability server environmentsHardware and software installation techniquesHealthcare Information SystemsEnterprise reporting toolsDevOps and Agile methodologies related to project delivery, operations, and supportTicketing systems such as JIRA and related incident management tools (such as OpsGenie)TRAVEL REQUIREMENTS & WORKING CONDITIONS:10-80% travel requiredThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this jobReasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsWhile performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; write; type; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and smellThe employee must frequently lift and/or move up to 50 poundsSpecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus