Technical Service and Business Admin

We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.Working place: ZOLL Medical, ElstFluency in Dutch and strong English skills are requiredThe position of the " Technical Service & Business Admin” includes the following administrative tasks. The planning and execution of service processes, the development of service offers, the assumption of tasks, accounting and logistics.TasksSupport on selling and renewing service contractsAdministration activities related to service sales activitiesProviding (service sales) reports to Management in SFDCOrder and invoice processingService entry and outgoing inspectionSpare Parts Administration / Purchasing / Procurement / Stock CountWarehousing, packaging, shippingNotification of special incidents according to MDR to the supervisorClose cooperation with the whole Central Europe Service TeamEssential technical Functions:Making sure all tasks are done well on time, minimizing overall TAT (turnaround times)Tracking of activities in the Complaint Management System databaseHandling of incoming customer calls and inquiriesHands-on contribution to day-to-day output of departmentEnsuring that all legal and regulatory requirements are met in a timely fashionRequirementsIT skills in MS Office products, Oracle, SFDCStrong organizational skills, being able to manage own workload proactivelyBe a problem solver, analytical and methodical thinkerTo assist in the promotion and sale of upgrades and options (e.g. service contracts)To identify and implement improvements that enhance the customer´s satisfaction with ZOLL