Technical Support -Japanese Speaker (Fresh Grad 2024)

Job DescriptionAbout DXC TechnologyDXC Technology is a leading Fortune 500 IT services company with $17.7 billion in revenue (FY21) and more than 130,000 colleagues around the world. At DXC, we harness innovation to help planes fly, markets function, and businesses move at the speed of digital commerce. Serving more than 240 of the Fortune 500, we have a 60-year track record of delivering and modernizing the world’s most mission-critical IT systems.Our services across DXC’s Enterprise Technology Stack mirror how customers think about their traditional and digital IT needs: Modern Workplace, IT Outsourcing, Cloud, Security, Applications, Analytics and Engineering, and Business Process Outsourcing (BPO) including Insurance Business Processes as a Service (BPaaS). When our customers want to transform their businesses, they turn to us. We have extensive knowledge of their IT estates and the unique ability to deliver each layer of the stack.Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systemsRespond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)Proactively assist internal or external businesses and end users to avoid or reduce problem occurrenceEvaluate unique or complex installations or configurations and make recommendations for resolutionArticulate clearly in writing and verballyEngages team members for support as required to ensure internal or external business and end users/clients SLA demands are metEducation And Experience RequiredDiploma or bachelor’s degree0-2 years’ experience in relevant technologies and customer environmentsRelevant industry qualification where applicableKnowledge And SkillsExcellent verbal and written communication skills - JAPANESEExperience in troubleshooting in a technical environmentExcellent analytical and problem-solving skillsSoftware and hardware knowledge of computing, storage and peripheral devicesUnderstanding of case management databases and toolsSuperior customer service skillsPhone and remote support experience. E-support experience and knowledgeWilling to work in shifting scheduleWilling to work in Petaling JayaOur culture and benefits: DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;Extensive resources to support your onboarding and continual development including DXC UniversityDXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognitionWe know that great people refer great people. We will reward you when you bring your friends and family to work at DXCMore time to do the things you love with flexible leave options, including purchased leaveTake time to give back with charitable and emergency services volunteer daysWell-being matters to us and our Employee Assistance Program is there to support you and your familyHow to apply & our commitment to you in return: If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. Interviews and onboarding are conducted online.We are an Equal Opportunity Employer: DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilitiesAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.