Technical Support Analyst

Qualifications:• Associates or Bachelors degree in Information technology, Computer Science or related field (or equivalent experience)• 2+ years of experience providing IT support or systems administration preferably in an educational setting• Hands on experience managing Google Workspace and Google Workspace for Education and Chrome OS devicesTechnical Skills• Proficiency with Google Admin Console, Chrome Management Console and Google workspace• Proficiency in Apple products and Mac support• Familiarity with device imaging, policy configuration, and remote management tools• Knowledge of network connectivity, Wi-Fi troubleshooting and endpoint security best practices• Experience supporting web-based applications and learning management systems (LMS) Soft Skills• Strong problem-solving skills• Ability to translate technical information into user friendly terms• Customer service mindset with patience and professionalism• Excellent organizational and documentation abilities• Strong communication skills Preferred Qualifications• Google Certified IT Support Professional or Google Certified Administrator• Experience with large scale Chromebook deployments• Familiarity with content filtering tools and device compliance reporting