Technical Support Associate

Dear Connections, Looking for Networking Engineer L1 Voice Support. Qualification - Graduate with Computer Science Background is mandatory. Engineering background, certification on networking concepts preferred. Work Experience - 0 months - 6 years Skills and Ability:- • Comprehensive understanding of typical home network deployments is required. • The candidate must be able to identify a diversity of networking home devices' specific functions and configurations. • Candidate must demonstrate excellent English communication skills. • The candidate must be attentive to details. • Candidate must have excellent analytical, organizational, and time management skills. • Candidate must be well mannered and demonstrate customer services skills. • Candidate must be able to perform well in a steep learning curve. • The candidate must be able to sell support contracts. Soft Skills -English: Excellent, C1 CEFR Level Accent: Neutral Ability to give good step by step instruction. Positive tone. Computer Proficiency:- • Firm understanding of Windows and macOS. • Firm understanding of Android and iOS. • Firm understanding of common firewall configuration. • Firm grasp of typical non-enterprise grade modems, routers, wireless devices, and VPN is required. • Comprehensive understanding of typical home network layouts is required. • Demonstrable troubleshooting ingenuity is required. Salary- Upto 5 LPA Work Location - Sec 81, SEZ Noida Both side cab facility US Shifts 24*7 Window Drop your resume: arpita.tripathi1@techmahindra.com, Jagriti.Kasaudhan@TechMahindra.com