Technical Support Coordinator

About AzurreoAzurreo is a global leader in telecom and IT outsourcing, delivering complex projects across 25+ countries for over 15 years. We provide end-to-end solutions, from design to operational support, helping businesses thrive internationally.We are seeking a Technical Support Coordinator to join our international Helpdesk team. This role is ideal for professionals with hands-on technical experience who want to take ownership of client issues and contribute to process improvements in a fast-growing, fully remote organization.TasksWhat You’ll DoAct as the primary point of contact for international clients’ technical issues via email, chat, and phone.Diagnose and resolve network, software, and server problems (DNS, SSL, FTP, VPN, etc.).Escalate complex issues with clear and detailed diagnostics to ensure quick resolution.Work closely with internal teams to improve support processes and update documentation.Identify recurring technical issues and propose preventive solutions.Participate in projects and initiatives to enhance the Helpdesk’s efficiency and client satisfaction.RequirementsWho You AreRequired:1 to 2 years of experience in technical support, helpdesk, or IT/telecom operations.Strong understanding of networking, server management, and software troubleshooting.Proficiency with CRM systems, ticketing tools, and Microsoft Office.Fluent in English (written and spoken); Arabic required.Based in Turkey with a stable internet connection and reliable remote work setup.Proactive problem-solver with strong communication and client-handling skills.Experience mentoring junior team members or leading small initiatives is an advantage.Preferred:Certifications such as CCNA, CompTIA Network+, or equivalent.Experience with VoIP, 5G, SD-WAN, or cloud-based systems.Demonstrated ability to work independently and take initiative.Strong analytical mindset and willingness to learn new technologies.BenefitsWhy You’ll Love Working With UsRemote Flexibility: Work from anywhere in Turkey with full support.International Exposure: Collaborate with multicultural teams and global clients.Career Growth: Clear path for advancement and opportunities to lead initiatives.Supportive Culture: Join a collaborative team that values knowledge sharing.Work-Life Balance: Paid vacation, public holidays, and flexible schedules.Ready to Apply?If you are an experienced technical support professional looking for a challenging role with international exposure, send your CV and a short statement of interest today.