Technical Support Engineer - Japan

Dataiku is The Universal AI Platform™, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge.What To Know About The Japanese Support TeamAt Dataiku, the Support organization is focused on enabling our customers and helping them work through any technical issues or questions related to our Everyday AI Platform (DSS). We are a rapidly scaling and globally distributed team, with members spanning 10+ countries and across all 3 major regions. Our focus is to take our growth to the next stage by building out an enterprise-grade Japanese support function. We understand how providing high-integrity technical support in Japanese is crucial to the success of our Japanese customer base. As such, our Japanese support function will play an important role in helping Dataiku to successfully establish and expand its product, market presence, and business in this region.How You’ll Make An ImpactWe are looking for an experienced technical support engineer who is comfortable working in an early startup environment and who can help contribute to the growth of our Japanese support function as we look to scale up our local operations. As a Technical Support Engineer, you will help our Japanese and global customers solve their wide range of technical issues with Dataiku, such as installation, security, and integration with other big data technologies. You will also collaborate with various internal teams to solve and escalate customer issues as needed.Some expected outcomes for this role Help Japanese and global customers solve their technical issues with Dataiku in Japanese and English through a variety of communication channelsCommunicate with our R&D team (in English) to solve complex issues and/or share feedback from our Japanese customers for future product improvementWork with other customer-facing teams in English or Japanese when escalating or rerouting issues to help ensure a proper and efficient / timely resolutionDocument knowledge in the form of technical articles and contribute to knowledge bases or forums within specific areas of expertiseOccasionally wear multiple hats and help out with other activities in a fast-paced and dynamic startup team environmentWhat You’ll Need To Be SuccessfulAt least 3 years of experience in a client-facing engineering or technical role, ideally involving a complex and rapidly evolving software/productExperience with cloud platforms such as AWS, Azure, and GCPExperience with Docker and KubernetesCollaborative and helpful mindset with a focus on always working as a teamA strong competency in technical problem solving with demonstrated experience performing advanced log analysis, debugging, and reproducing errorsProficiency working with Unix-based operating systemsExperience with relational databases (or data warehouses like Snowflake) and SQLAbility to read and write Python or R code What Will Make You Stand OutExperience with big data technologies, such as Hadoop or SparkExperience with authentication and authorization systems such as LDAP, SAML, and KerberosExperience with ML models and LLMs What does the hiring process look like? Initial call with a member of our Technical Recruiting teamVideo call with the Japanese Technical Support ManagerTechnical Assessment to show your skills (Home Test)Debrief of your Tech Assessment with Support Team memberFinal Interview with the VP Technical SupportWhat are you waiting for!At Dataiku, you'll be part of a journey to shape the ever-evolving world of AI. We're not just building a product; we're crafting the future of AI. If you're ready to make a significant impact in a company that values innovation, collaboration, and your personal growth, we can't wait to welcome you to Dataiku! And if you’d like to learn even more about working here, you can visit our Dataiku LinkedIn page.Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation, please contact us at: reasonable-accommodations@dataiku.comProtect yourself from fraudulent recruitment activityDataiku will never ask you for payment of any type during the interview or hiring process. Other than our video-conference application, Zoom, we will also never ask you to make purchases or download third-party applications during the process. If you experience something out of the ordinary or suspect fraudulent activity, please review our page on identifying and reporting fraudulent activity here.