Technical Support Engineer - Tier 2 (m/f/d)

Quantum Systems Is a Global Leader In Advanced UAV Solutions, Combining Cuttingedge Flight Technology With Intelligent Mission Software. Our Newest Systems Represent The Next Generation Of Aerial OperationsTwister - a compact, tactical UAV designed for rapid deployment and agile missions.Nexus - our fully integrated Drone Port, enabling remote, autonomous missions with up to three Twister aircraft.Reliant - a high-end endurance platform built for demanding, long-range operations.Together, they form a connected ecosystem that redefines persistent aerial capability. To strengthen our global support organization, we are seeking a Tier 2 Technical Support Engineer with strong engineering expertise to ensure the reliability and performance of these systems in the field.Quantum Systems specialises in the development, design, and production of small Unmanned Aerial Systems (sUAS). The company's range of electric vertical take-off and landing (eVTOL) sUAS are built to maximize range and versatility and to provide operators with a seamless user experience. By integrating cutting-edge software capabilities, like edge computing and real-time AI-powered data processing, Quantum Systems is building next-generation UAS for clients in defence, security, public sectors.AufgabenSupport our Governmental Sector: Deliver advanced technical support to governmental and defence customers, ensuring the reliable operation of Twister, Nexus, and Reliant systems across a wide range of mission scenarios.Technical Ticket Management: Handle customer requests in Jira Service Management, provide structured documentation, and collaborate with R&D and Engineering to resolve complex technical challenges.Flight Data and System Analysis: Interpret flight logs, telemetry, and diagnostic data to identify issues, verify system integrity, and recommend corrective measures.Collaboration Across Teams: Work closely with Customer Success, Product Management, R&D, Engineering, Support Tier 1, Sales and Training to align on customer needs, enhance processes, and improve the overall service experience.Ongoing Learning and Product Knowledge: Stay up to date on new features, components, and operational capabilities to continuously strengthen your technical expertise and support quality.Continuous Improvement: Contribute to internal knowledge bases, develop troubleshooting guides, and suggest process enhancements that increase efficiency and support qualityProfilExperienced technical support engineer (ideally with a degree in mechanical engineering, aerospace engineering, or related field) with at least 3 years in hardware support.Skilled in log analysis (preferably LogUI) and confident in troubleshooting hardware, firmware, and software.Strong communicator who thrives in cross-functional problem solving and customer interaction.Familiar with Jira Service Management, Confluence, and ERP systems such as NetSuite.Fluent in English and German, with an analytical and structured working style.Wir bietenWhy Quantum-SystemsWe believe in the power of combined efforts: straightforward tech expertise paired with a customer-centric focus.We are industry pioneers who are ambitious, bold, and visionary.We push limits, think outside-the-box and strive for technological excellence to shape the future of aerial data.We promise to be your runway for individual and professional growth.Our BenefitsCompany pension scheme: We support you so that you can already make provisions for later.Flexible working hours: With trust-based working hours, you are not only responsible for your working hours, but also for your work-life balance.Bike-Leasing: We support you in staying environmentally mobile and healthy.Corporate Benefits: Your opportunity for attractive offers and discounts from well-known suppliers and brands, e.g. Adidas, Apple, Expedia.Employee events: We not only want to grow together, but also celebrate our successes together.Lunch-Card: Be powerful with delicious energy, daily lunch budget is sponsored.Company Shuttle: Enjoy our convenient shuttle service that picks you up from Pasing in Munich and brings you to our location, with return trips at the end of the workday.Our CommitmentWe are an open-minded company that not only values diversity, but actively promotes it. Regardless of gender, age, ethnic origin, religion, sexual orientation or disability, we firmly believe that the diversity of our employees is an essential part of our success.At our company, every voice is heard and every perspective is valued. We believe that our differences enrich us and help us to find creative solutions and generate innovative ideas. We pride ourselves on creating an inclusive work environment where all employees can reach their full potential.Important notePlease be advised that a valid work permit for Germany is required for non-EU citizens. Unfortunately, applications without a valid work permit and sufficient German language skills may not be considered.LNKD1_DE