Technical Support Engineer

Bei ABB unterstützen wir Industrien dabei, effizienter und nachhaltiger zu werden. Fortschritt ist bei uns keine Option, sondern selbstverständlich – für Sie, Ihr Team und die Welt. Als globaler Marktführer bieten wir Ihnen alles, was Sie brauchen, um diesen Wandel voranzutreiben. Der Weg dorthin ist nicht immer einfach – denn echtes Wachstum erfordert Mut. Aber bei ABB gehen Sie ihn nicht allein. Run what runs the world.Diese Position Berichtet AnTechnical Support ManagerWorking in the Energy Industries division, based in eastern Europe, optionally worldwide, you will be cooperating with international teams to maintain the highest levels of customer satisfaction in our worldwide applied solutions for electrical power generation. Reporting to the Head of Product Support, you will perform various product and life cycle activities to assist in the development, launch, maintenance, and profitability of UNITROL, MEGATROL and SYNCHROTACT products.Your ResponsibilitiesTechnical support for ABB experts worldwide, ABB business partners and End customers with Salesforce as the CRM (Customer relationship management) platform and participation in ensuring 24/7 availability of remote support lineLeading resolution teams and handling customer communication for support cases where different stakeholders (e.g., System experts, R&D, Quality etc.) build a resolution team according to severity, complexity, and urgencyLead and support with type test activities, component specifications, life cycle solutions and product engineering etc.Supporting customers with grid code compliance studies (e.g. Power Factory, PSS/E, PSCAD) and digital transformation (e.g. cyber security, digital twin)Your backgroundBachelor or master’s in electrical engineeringMinimum 4 years of experience in field service or engineering with Power Generation System know how, Embedded Software and Control Hardware plus Power Electronics (Experience with excitation systems is preferred)Fluency in English, any other languages are an assetIntrinsic attitude to drive innovation and improvementProven organizational skills with the ability to handle multiple projects simultaneouslyHigh sense of responsibility and commitmentHigh degree of intercultural awarenessWir schätzen Menschen mit unterschiedlichem persönlichem Hintergrund. Könnte das hier Teil Ihrer Geschichte werden? Bewerben Sie sich noch heute oder besuchen Sie www.abb.com, um mehr über uns zu erfahren und sich über die Wirkung, die unsere Industrielösungen auf der ganzen Welt haben, zu informieren.JR00013315