Technical Support Engineer

📢 We're Hiring: Technical Support Engineer (L2)Location: Remote (candidates must be based in Israel or Ukraine)Working hours: 12:00 PM – 9:00 PM, Monday to FridayAbout the RoleWe are seeking a highly skilled L2 Technical Support Engineer to join our team. This role requires a proactive problem solver with excellent communication skills who can support our customers in real time. You will serve as a critical link between our technology and our clients, ensuring smooth operations and exceptional service.Responsibilities• Act as a senior escalation point for complex technical issues• Provide real-time remote support to customers, responding promptly to issues and requests.• Connect securely to customer environments and troubleshoot problems using advanced tools.• Monitor dashboards to detect anomalies, performance issues, and potential risks.• Analyze issues to identify potential root causes and propose effective solutions.• Collaborate closely with product and engineering teams to resolve complex technical problems.• Document support activities, resolutions, and share knowledge with internal teams.• Maintain clear, professional, and empathetic communication with customers.Requirements• Minimum 5 years of experience in a technical support, DevOps, or system engineering role.• Proven ability to troubleshoot and analyze complex software/system issues.• Experience with monitoring dashboards, diagnostic tools, and remote troubleshooting.• Experience with SQL, REST APIs, JIRA, Postman, Grafana.• Ability to read logs and detect failure points.• Troubleshoot deployment issues and provide remote user support.• Strong communication and customer service skills, with the ability to explain technical issues clearly.• Self-starter comfortable working in a fast-paced startup environment.• High level of spoken and written English is required• Availability to work Monday to Friday, 12:00 PM – 9:00 PM.Preferred Skills (Nice to Have)• Experience with healthcare software, SaaS, or mission-critical systems.• Familiarity with SQL, APIs, or log analysis.• Previous startup experience.📩 To apply, please send your CV to: cv@aiomed.com