Technical Support Engineer for EV Charging Infrastructure (Remote Work within the major cities in Southern Germany)

Responsibilities include:Provide technical support and guidance for customers and third-party service providers to address technical issues related to DC fast charging and energy storage.Troubleshoot after-sales issues remotely or onsite and provide solutions for customers.Assist in planning, defining and performing training for customers and third-party service providers.Work with R&D, quality, and other departments to develop after-Sales solutions, or to investigate related issues and participate to continuous quality improvement.Use and help to develop after sales processes.Use and participate to improvement of the XCharge tools like LMS, ticketing system.Provide technical support for bidding and projects.Travelling to customer: ca. 30%.Regular visits to the Hamburg Lab.This is who you are:Completed technical qualification in Electrical, Electronics or in Energy field.Class B EU driving license.Language: German fluently, Proficient in English other languages is a plus.Preferred qualifications:Prior professional experiencePassionate about electric vehicles, sustainable development, energy transition, or electrification.Additional points for experience in embedded systems or programming languages.Excellent communication skills, a team player, customer-oriented with the ability to provide solutions or proposals and communicate them.Willingness to travel.This is what we offer:Remote Working locationWorking in a highly motivated, multicultural team with Branches in Europe and U.SCompetitive salaryBecome part of a rapidly growing, innovative company at the crossroads of energy & mobility transition, representing sustainable technologyWorking in a highly motivated, multicultural teamOccasional office visits in Hamburg, Germany and fun Team-building activitiesEmployee benefits: Self Development Program, enticing Work-Life Balance incentives, and a thoughtful touch with an Office Vitamin Basket, alongside refreshing drinks tailored for our on-site employeesAt XCharge Europe, we are proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.Our commitment to fairness extends to all aspects of employment, from hiring and promotions to training and development opportunities. We believe that a diverse and inclusive workforce is not only the right thing to do but also essential for fostering innovation, creativity, and success.At XCharge Europe, everyone is treated with dignity and respect, and we are committed to creating an environment where every employee feels valued and empowered to reach their full potential.To apply, please send your CV to eu.careers@xcharge.com