Job Description
Job Title: Technical Support Engineer Working Model: Full-time / Hybrid (North Rhine-Westphalia, Germany)Company Overview: Fox ESS, established in 2019, is a leading global player in renewable energy solutions. With a world-class team of engineers and technicians, we specialize in power technology R&D, energy storage equipment manufacturing and new energy project development. Our mission is to deliver cutting-edge distributed energy solutions, energy storage systems, and smart energy management services for both residential and commercial applications.We are now seeking a Technical Support Engineer to join our after-sales team in Germany. This role plays a key part in ensuring that our customers receive excellent technical support and service for our renewable energy solutions.Key Responsibilities: • Provide technical support to customers via phone, email, or on-site when necessary • Diagnose and troubleshoot issues related to our inverters and energy storage products • Collaborate with internal technical and engineering teams to resolve complex cases • Prepare and maintain technical documentation, FAQs, and user guides • Ensure customer satisfaction through clear communication and effective problem-solving • Share recurring issues and user feedback with product and R&D teamsRequirements: • Bachelor’s degree in Electrical Engineering, Renewable Energy, or related fields (fresh graduates are welcome to apply) • Strong technical aptitude and willingness to learn new technologies • Good communication skills in English (German skills are a plus) • Valid driving license and willingness to travel within Germany if needed • Customer-oriented mindset with strong problem-solving skillsWhat We Offer: • Hybrid working model based in North Rhine-Westphalia (Home Office possible) • Opportunity to start your career with a fast-growing renewable energy brand • Comprehensive onboarding and technical training • Career development opportunities and international exposure • Supportive and collaborative team cultureContact Info: If you’re passionate about clean energy and eager to grow your technical career, we’d love to hear from you! Please send your CV to: tia.zhang@fox-ess.com
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