Technical Support Engineer

• Fluent Dutch with Technical capabilities to resolve issues over phone. Install, configure, and troubleshoot end-user devices such as desktops, laptops, printers, scanner guns, hands and feet audio visual for meeting rooms and mobile devices/tablets. • Perform SOP based software installations, support and updates (includes MS Windows 10/11, M365 suite, Teams). • Assist with infrastructure and network connectivity issues as per instructions from the Customer or Our Client's remote IT teams. • Provide basic training to end-users on hardware and software usage. • Provide support where physical intervention is required for install, maintain, and troubleshoot equipment. • Assist with physical rack and stack operations. • Assist in perform physical audits and asset tagging. General Duties; • Respond to and resolve technical issues in a timely manner as per SLA. • Perform installations, moves, adds, changes, and decommissions (IMACD) of IT equipment. • Maintain accurate and up-to-date documentation of all work performed. • Collaborate with our Client and the Customer remote IT teams to resolve complex issues. Valid driving license and have car.