Technical Support Engineer

Company Information:Kstar, a leading global new energy solution provider, boasts a well-established presence in key solar markets worldwide. Our expertise spans the spectrum, delivering cutting-edge PV inverters and energy storage systems featuring CATL battery solutions. Our offerings cater to residential, commercial & industrial, and large-scale utility applications.Backed by 30 years of experience in electrical and electronic technology, Kstar is committed to generating superior new energy solutions for a diverse global clientele. With an impressive 50GW of KSTAR products already installed worldwide, we have earned the trust of energy companies and customers globally. Our unwavering commitment to reliability is at the forefront of our product development lifecycles.Job Description:1. Provide product demonstration and technical training to customers2. Handle customer complaints efficiently and accurately, by remote instruction or onsite trouble shooting3. Help customers on product installation and operation4. Design product brochures, operation manual manuals and videos5. Other work assigned by the leadershipJob Requirements:1. Bachelor's degree or above, majoring in power electronics, electrical automation or other engineering disciplines is preferred2. After-sales or technical support experience, familiar with PV energy storage systems, lithium battery, UPS. Excellent graduates are welcomed3. Proficiency in written and spoken English and French4. Business travels are requiredContacts:If you have any questions or require further information, please feel free to contact the recruitment team via email (gloria.wu@kstar.com).