Technical Support Engineer

About ParadexParadex isn’t just another decentralized exchange; it’s the Everything Store for Finance . We’ve combined three powerful financial primitives—Exchange, Asset Management, and Borrow/Lend—all seamlessly composable and accessible through one unified account that uses your entire portfolio as collateral, including spot and derivative assets. Trade 250+ markets on a super exchange with zero fees, better-than-CEX liquidity, and institutional-grade privacy, all built on a blazingly fast blockchain.Backed by top-tier investors and incubated by Paradigm, we’re scaling fast and building a team of mission-driven engineers to redefine what’s possible in decentralized finance. We have no product managers, no managers, no 1:1s at Paradex. No bullshit. Just code. You’ll work directly with our CEO and a small, elite team of builders in the trenches every day, pushing the limits of performance and UX.Fair warning: this is not an easy place to work. We will push you hard. But you’ll grow faster than you thought possible, and you’ll do some of the most meaningful, high-impact work of your life. You’ll own what you ship end to end, tackle real technical challenges (not just UX tweaks), and help shape the future of decentralized finance. Join us on the frontline ⚔️Quick Facts$110+ Billion Lifetime Volume$1.2+ Billion Average Daily Volume$90+ Million Total Value LockedParadex is committed to building transparently in public 👉 key platform statsYour missionYou'll bridge the complex world of decentralized trading with our users' needs. You'll deliver expert technical guidance, collaborate with our development team to resolve issues, and help shape our support infrastructure. This role offers continuous growth opportunities in both defi and customer experience.What You’ll DoUser Interaction Support: Serve as the primary technical contact for users in public channels, handling a variety of questions on our trading platforms.Tier 1 Support: Act as the first contact for customers who reach out via our ticketing system to triage and respond to issues reported by users escalating when needed.Advanced Troubleshooting: Use different tools like Postman, Datadog, and Grafana to debug user-reported issues or reproduce bugs in order to escalate to engineering.Collaboration: Work closely with Core Engineering Teams to resolve technical issues and manage the Paradigm Product Knowledge Base, including API documentation and technical guides.Documentation: Contribute to both internal and external documentation based on feedback from users, feature changes or updates, and knowledge acquired.What You BringCrypto Knowledge: Experience in crypto trading, derivatives, working with trading platforms or Crypto Exchange APIs.Client Communication: Exceptional communication skills with the ability to engage proactively with clients. 5+ years of experience in a client facing roleTechnical Proficiencies: Experience with Datadog or Grafana, and other observability tools as well as notions of SQL and Python or other scripting languagesIndependent Worker: Capacity to operate independently with minimal supervision and a readiness to take initiative.On-call Availability: Willingness to be on-call, including occasional weekends.GitHub Experience: Familiarity with using GitHub for code changes, CI workflows, and feature development.API Mastery: Proven experience with API integration and support along with tooling to help debug them such as Postman.Nice to HaveCoding Knowledge: Ability to code in Python, Go, or another common programming language.Automation and Scripting: Skills in writing scripts or building tooling on automation platforms.Certifications: Any Datadog certification is a plus.Your Perks & BenefitsCompetitive Pay: Top-tier compensation in the industry.Generous PTO: Unlimited vacation.Full Benefits: Comprehensive packages tailored by country.Tech' budget: 3,000 USD for your first-year setup.No manager 1:1s and no bullshit meetingsParadigm is an equal opportunity employer.