Job Description
TasksProvide phone and email based problem solving and fault finding support for installers and customersGenerating cases via CRM to track and resolve customer enquiriesAnswering technical product enquiriesLiaise with service, sales and repair centre departments to ensure cases are dealt with efficientlyDeveloping, updating and managing technical documentation for commissioning of our productsAssist in developing the technical support process of the businessAssist in Sales Exhibitions and Trade FairsLiaise with Technical Support InternationalRequirementsRelevant qualification in electronic engineering and renewable energy equivalent,Direct Solar and power generation Industry experience an advantageSolid technical understanding of inverters and battaries products, Solutions based mindsetEagerness to support customers as required,Strong work ethicExperience in a role which required inter department communication and coordination an advantage,Ability to work autonomously as well as part of a teamFluent Dutch Speanking is must, Fluent English is preference
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