We are Printec!Printec is a leader in business-to-customer transaction technologies in Central and Eastern Europe, offering a wide range of technological solutions that reimagine transactions and create easy and secure interactions for 35 years. From click & collect parcel delivery and vending unattended machines to digital on-boarding and electronic signature solution, we aspire to make digital transactions safer, faster and easier. Through our solutions and services, we enable businesses to leverage innovative technology in order to provide superior customer experience and at the same time achieve operational efficiencies and regulatory compliance.
Did you know that Printec is behind your daily transactions?Watch the video to discover some of our business solutions. We are seeking for a driven Technical Support Engineer in Zagreb, Croatia.
ResponsibilitiesProviding on site installations and upgrades of the reasonably straightforward products following produced CS plans, either by working alone or as a part of a team, under constant supervision Resolving routine maintenance Incidents and Problems addressed either, directly, from customers and/or through the company's Technical Escalation processDeveloping to support the ongoing administration, troubleshooting and support of onsite customer systems of his expertiseDevelop existing skills and knowledge, as well as appropriate support resources to find resolution to customer incidentsVisiting customers to provide a one-to-one service; implement feedback or complaints procedures for customers to useSupport the production of pre-installation documentation containing detailed task lists and work plans following outlined templatesTaking evidence of replaced module and spare parts (ex.
Van stock Spare Parts Management)Basic module repairsPerforming diagnostic process of basic modules Perform regular reporting to ManagerRequirementsHigh School Degree in engineering or related field3+ years of work experience in the same or similar positionsComputer literacy (MS Office)MySQL Database knowledge Excellent analytical and problem solving skillsCommunication skills and ability to work in a multinational environmentBusiness awareness and creativityTeamwork and collaborationCustomer focusB- driving licenceEnglish and the local language literacy BenefitsCompany car Company mobile phone and laptopEducation (training via online platforms, and external courses if needed)Multisport membershipNewborn gift allowance provided for employeesChristmas bonus provided for employeesPerformance based bonusAll applications will be processed with strict confidentiality and will be acknowledged promptly.
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