Technical Support Executive

Requirements Description and Requirements Role & ResponsibilitiesWorks with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer serviceDiagnoses and resolves basic network and modem functionality issues, including landline troubleshootingWalks customers through common phone hardware and software configurations to maximize service functionalityProvides solutions and resolution resources for customer repair problemsInterfaces with customers over the phone providing status updates and ensuring service has been restoredEscalates appropriate technical issues to upper-level technical support when neededAdditional Job DescriptionPreferred Candidate Profile 0-5 years of experience in International Technical Support (Voice) . Excellent communication skillsHave worked on ISP, Internet & WiFi Related, Router & Modem Connectivity IssuesShould be comfortable working in 24*7 Working EnvironmentGraduation not requiredRotational shifts & Rotational week offsExclusions: Undergraduate Fresher are not eligible/Graduate freshers with Non Technical education are not eligible.Perks And Benefits Salary ranges from 3.2 LPA to 4.99 LPA. Medicare FacilitiesBoth side cab facilities.Language ReferenceEnglishEEO StatementAt TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.Equal Opportunity EmployerAt TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.