Technical Support Manager

#vacancy #fintech #technicalsupport #remote #Europe #web3 #cyprus #payment💼 We’re hiring: Technical Support Manager | Fintech | EU If you speak the language of tech and clients — this role is your perfect match. Join a licensed card issuing fintech and take ownership of client success, technical excellence, and process improvement.🚀 About the RoleYou’ll be the bridge between technology and business — ensuring smooth client communication, stable platform operation, and continuous service improvement.🔧 What You’ll Do:• Handle client inquiries via Telegram & email • Track and resolve incidents, escalate when needed • Troubleshoot and analyze logs • Interact with banks, PSPs, and third-party services • Manage system users and transactions • Create reports and optimize internal processes • Build trustful client relationships — full ownership, no “ping-pong” • Collaborate with Product & Account Management teams✅ We’re Looking For:• 3+ years in technical support or similar roles • Experience in fintech or payments — a must • Technical/engineering background • Confident with Windows, HTML basics, Linux, Git • Fluent Russian, good English (B1+) • Based in the EU  • Responsible, structured, emotionally resilient🎯 Why Join Us✨ A role with impact — between tech and business 🤝 Supportive, professional team 🚀 Fast-track learning in fintech 🕐 Flexible full-time schedule (Warsaw timezone)